Sr Import Forwarding Agent

To provide customers with the highest quality service by providing consistent customer service and shipment processing in order to ensure timely movement of freight/cargo.

Here Is What You Get As a FedEx Employee

At FedEx Logistics, you’ll find everything you’d expect of a people-first, global industry leader. FedEx offer a chance at a long rewarding career within one of the World’s Top Companies. From benefits to special training to advancement opportunities, our offering is deep and wide to match our commitment to your career aspirations. Employee compensation and rewards are structured to acknowledge individual effort, stimulate new ideas, encourage outstanding performance, and promote teamwork.

FedEx offers an attractive and comprehensive package of pay benefits and quality of Work/Life programs.

Salary Increases - Salary increase based on individual performance.Tuition Assistance - Subsidy for continuous learning and educationPaid Time Off - Vacation, holiday, sick leaveHealth Care Program - Medical coverage and dental coverageAdditional Benefits - Life, Disability (short/long term)401(k) Program - Financial security in retirementReduced Shipping Rate - Exclusive discounts for personal shippingLifeCare and LifeMart Benefits - Discount programs (e.g., car, restaurants, movies, daycare, pet care and more

Job Functions

Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries. Prepare, analyze, and/or submit documentation to the appropriate parties (agents and clients) in order to ensure they are in accordance with all applicable laws and regulations relating to transportation. Anticipate, identify, and resolve problems which could delay the timely release or movement of freight. Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements. Resolve banking and letter of credit problems. Advise customers on payment terms. Resolve billing issues and ensure that invoicing and vendor payments are billed accurately. Complete accurate data input or corrections into computer files. Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review. Develop rates and/or provide quotes for the movement of freight. Research and negotiate Air Carrier and CFS rates. Resolve billing issues on customer's behalf. Generate special manual reports to meet customer’s needs. Participate in QBR meetings with customers via phone or face to face meetings. Review Letters of Credit Handle ITAR shipments. Coordinate out of gauge shipments. Handle Hazmat shipments Monitor, address, and delegate all iServe Cases Work with management in anticipating and/or identifying any existing problems with regard to workflow and productivity output. Assist with training within the department Assist in account implementation, including development of SOP with customers, operations, and sales department.

The incumbent(s) of this position is expected to perform all other related duties as assigned.

Job Qualifications

High school diploma/GED. Proficient computer skills. Strong customer svc, organizational, and communication (written/oral) skills. Strong knowledge freight forwarding or logistics required. Strong knowledge of air export regulations, if appropriate, related to export and Schedule B tariff classification. Banking requirements for int'l trade. "Regulations regarding dangerous goods shipping & foreign regulations." Familiarity with handling hazardous materials Knowledge of regulations for import/export related to DOT. Basic math skills for conversions to metric and currency evaluations Three (3) years of experience in freight forwarding or logistics or work/field experience.

Additional Information

Posting Date: 2024-04-17

Position Location: In Office Full-time

Shift: Tuesday through Saturday 8am to 5 pm

Pay Range for this position: $18.46 - $35.03

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.

FedEx Logistics, Inc. participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please ready the E-Verify Notice available in English (https://e-verify.uscis.gov/emp/media/resourcesContents/E-Verify_Participation_Poster.pdf) and Spanish (https://e-verify.uscis.gov/emp/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf) before proceeding with your job application. Click here to read the Right to Work Notice available in English (http://ftn.fedex.com/careers/OSC_Right_to_Work_Poster.pdf) and Spanish (http://ftn.fedex.com/careers/OSC_Right_to_Work_Poster_ES.pdf). Additional information about the E-Verify program can also be found at www.uscis.gov.

Pay Transparency Policy Statement: The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless required to do so by law or the FedEx Logistics Legal Department.

Equal Employment Opportunity: As a federal government contractor, we are committed to employ and promote qualified minorities, females, individuals with disabilities, and covered veterans (including, but not limited to, disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans. Our philosophy and commitment to equal employment opportunity and non-discrimination is the bedrock to job opportunities for all employees and applicants without regard to an individual's protected status (i.e. race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth, or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status.) Click here and here to read more about "Equal Employment Opportunity is the Law."

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.