Customer Service Representative

Company Overview:Fedway Associates is a leading distributor in the liquor and wines industry, serving customers throughout New Jersey. With a rich history spanning several decades, we are committed to delivering exceptional service and top-quality products to our clients. Our team is dedicated to upholding the highest standards of professionalism, integrity, and customer satisfaction.

Exciting Entry-Level Opportunity: Customer Service RepresentativeAre you looking to kickstart your career in a dynamic and supportive work environment? We're currently seeking a candidate for an Entry-Level Customer Service Representative position, offering growth potential within our organization. This position plays a crucial role in ensuring smooth operations by managing customer inquiries, processing orders, handling accounts receivable functions, and providing outstanding customer service. Position Type: Full-time, Monday-Friday, 845am-5pm.

Responsibilities:Answering incoming calls and emails promptly and professionally, addressing customer inquiries, concerns, and requests in a timely manner.Conducting collections calls to follow up on outstanding invoices and resolve payment discrepancies.Applying cash receipts to customer accounts accurately and efficiently.Performing general office duties, including scanning, faxing, and other administrative tasks as needed.Maintaining customer accounts, updating contact information, credit limits, and payment terms as needed.Collaborating with the sales team and other departments to resolve customer issues and discrepancies effectively.Cultivate and maintain strong relationships with customers, addressing inquiries and resolving issues in a professional and timely manner.Covering receptionist breaks by managing incoming calls, greeting visitors, and directing inquiries appropriately.Performing general office duties, including scanning, faxing, and other administrative tasks as needed.

Qualifications:Associate or bachelor’s degree in business or a related field.Previous experience in customer service, accounts receivable, or related roles within the liquor and wines industry is highly desirable.Strong communication skills, both verbal and written, with the ability to interact professionally with customers and colleagues.Comfortable working independently as well as collaboratively in a team environment.Flexibility to adapt to changing priorities and deadlines in a fast-paced environment.Ability to handle sensitive information with confidentiality and discretion.Proficiency in Microsoft Office suite (Word, Excel, Outlook)