Business Analyst, SAP Commerce Cloud

Position Summary

The Business Analyst (BA) is responsible for gathering the functional business requirements from stakeholders with superior communications, interpersonal and organizational skills. SME in eCommerce from a business functional perspective. Translating functional requirements into epics and user stories with precision, mockup / wireframing, concisely documenting in JIRA and/or Confluence. Work closely with end-to-end functional testing to ensure it meets all the functional business requirements and criteria. Working as part of the Digital commerce team, the BA will collaborate with different stakeholders and do quality checks to make continuous improvements to eCommerce to transform customer experience on their digital commerce journey.

Essential Functions and Duties

Complete Functional Business Requirements and capture all business process and/or functional behavior/expectations in the tickets on Jira (based on Business Requirements Template to be provided).Document stories with functional grooming, use-case and corresponding functional scenarios well captured per business requirements; business rules; UI/UX (where applicable) with Acceptance Criteria steps.Capture clear details on replicating steps for issues / bugs with clear functional behavior / expectations in the tickets.Provide applicable actual vs expected images / videos / attachments.Document Wireframes, Functional and User flows on Confluence using PowerPoint / Visio / Draw.io / Mural / Lucid Chart where required.Conduct 100% functional testing and validations (pre-UAT).Provide Jira ticketing assistance as needed.Monitoring & validating deliverables ready for User Acceptance Testing (UAT).Obtaining requirements sign-off, especially for the bigger asks from stakeholders.Assist in UAT, coordinate and confirm final UAT sign-off.Participate in Agile Ceremonies.Participate in Triage Inputs.Collectively serve as Business / eCommerce team liaison as requested and include Management and Architects in all communications.Support Troubleshooting and Testing as required.Support as eCommerce Administrator backup.Capable of running workshops (virtual and in-person), and helping our customers derive the right set of user stories to meet their functional business requirements.Participate in the development of appropriate actionable plans, including the definition of a new and/or improvement of existing processes.Support production systems: proactively monitor and improve systems to enable smooth operations; work to analyze and replicate production problems in a timely manner; resolve end user service requests.Adheres specifically to all company policies and procedures, Federal and State regulations, and laws.Display dedication to position responsibilities and achieve assigned goals and objectives.Always represent the Company in a professional manner and appearance.Understand and internalize the Company’s purpose, Display loyalty to the Company and its organizational values.Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and respect the diversity of our work force in actions, words, and deeds.Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations.Other duties as assigned.