Sales & Service Representative (Bank Teller/Universal Banker)

Overview

Are you a people person? Be a First Citizens person! Join our Decatur branch team and make a difference.

This full-time Sales And Service Representative Role Is Located At 2630 Rainbow Way In Decatur, Georgia. It Is Responsible For Processing Transactions And Other Customer Service Requests In The Branch. The Successful Candidate Will Demonstrate:

Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation; Demonstrates professionalism and empathy in customer interactionsAdaptability: Has the ability to learn and adapt quickly to new information and technologyTeamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationshipsFlexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently; Able to process information and move quickly through problem resolution

Responsibilities

The essential functions of the job include, but are not necessarily limited to, the following:

Engaging customers in conversation to understand their banking needs and preferencesProcessing transactions accurately and efficientlyProviding assistance with account servicing needsFacilitating customer awareness and education of bank services, including digital banking capabilitiesIntroducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

Qualifications

Required Education: High School Diploma or GEDRequired Experience: 6+ months recent customer service experiencePreferred Items:Experience in sales support and cross-sellingPrior experience in a retail banking settingWorking knowledge of Microsoft Office