Senior Program Manager, Workplace Facilities Management & Operations (Hybrid, Raleigh)

Overview

This position leads the development and maintenance of long-term strategies and programs to manage the Bank’s Office Building portfolio. These include Facilities Management standards and best practices to ensure efficient, effective, and consistent performance across the portfolio. Ensures maintenance planning aligns with industry standards and meets regulatory requirements. Responsible for tracking and managing preventive maintenance programs across the portfolio. Supports and implements energy and sustainability programs within corporate buildings. Ensures Workplace technology tools meet the needs of the Bank and are consistently managed across the portfolio. Oversee the creation of KPI dashboard and automation of related reporting. Manages Capital & Operating budget allocation, tracking and variance reporting and analysis.

This is a hybrid opportunity in Raleigh, NC with a 3 day in, 2 day out requirement*

Responsibilities

Program Management- Develops, implements, and evaluates all aspects of assigned programs including sub-projects and related initiatives. Manages planning, schedule, resources, and risk. Ensures quality and compliance, implementing corrective action where necessary, to ensure cohesion between individual projects and the overall program. Communicates key performance indicators and program metrics to the appropriate parties. Ownership of Facilities management standards, guidelines and best practices.Facilities Management- Partner with Regional Workplace managers on building level implementation of corporate level strategies and programs. Business Support- Supports operational needs of Workplace and Corporate Real Estate teams. Collaborates in ensuring alignment between corporate programs and local implementation. Maintain process documentation; risk, audit and financial reporting; contribute to executive reporting on program and project status. Relationship Development- Develops influential relationships with vendors, business leaders, and other key stakeholders in support of program success. Oversees vendor selection, negotiations, issues resolution, and ongoing relationship management for assigned initiatives.

Qualifications

Bachelor's Degree and 10 years of experience in Facilities Management for large portfolio corporate facilities

• OR-

High School Diploma or GED and 14 years of experience in Facilities Management for large portfolio corporate facilities

Preferred Certifications: PMP, IFMA FMP/CFM, BOMA FMA/RPA

Required Qualifications

Experience with building/maturing a facilities management program.Experience writing and implementing new processes and procedures.Familiarity with mechanical and electrical systems.Ability to communicate effectively and build relationships.25% travel required across FCB footprint.