Senior Sales & Service Representative (Universal Banker)

Overview

Are you a people person? Be a First Citizens person! Join our Beverly branch team and make a difference.

This full-time Senior Sales & Service Representative Role Will Be Located At 57 Enon Street In Beverly, MA. You Will Support Sales And Service Delivery In The Branch, Build Relationships Through Proactive Customer Outreac, And Be Responsible For The Fulfillment Of Deposit Accounts, Payment Solutions And Digital Access Products. The Successful Candidate Will Demonstrate:

Influence: Capable of building rapport with different personalities to drive positive results; Self-starter that is disciplined to manage daily calling activity to achieve required results.Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation; Demonstrates professionalism and empathy in customer interactionsAdaptability: Has the ability to learn and adapt quickly to new information and technologyTeamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationshipsFlexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently; Able to process information and move quickly through problem resolution

Responsibilities

The essential functions of the job include, but are not necessarily limited to, the following:

Proactively engaging customers in conversation about their financial needsOpening deposit accounts and ancillary banking productsFacilitating customer awareness and education of bank services, including digital banking capabilitiesIntroducing customers to other branch team members or bank partners who are able to provide solutions for their financial needsProcessing transactions and other account servicing requests

Qualifications

Required Education: High School Diploma or GEDRequired Experience: 1+ years of experience in retail banking sales; OR 6 months of experience in a customer support role at First Citizens Bank; OR participation in a First Citizens career development programPreferred Area of Experience:Telephone sales and/or cold-callingKnowledge of retail banking products and servicesWorking knowledge of Microsoft Office