Assistant Banking Center Manager

First Federal Bank of Kansas City is one of the largest mutually owned banks in the Midwest and has been a strong banking and lending partner to families in Kansas and Missouri for decades. We are a community-oriented, culture-focused, progress-driven Family on a mission to help people build a better financial future.

At First Federal, you’ll be supported by diverse, talented, energetic individuals moving toward a common vision of prosperity and a home for all. You’ll have boundless opportunities for growth – whether it’s personal or professional development to reach your career goals, company events to strengthen your connections, or volunteer work to champion our community partners.

Your success is our success. When our employees feel valued, our customers feel valued, and our community grows.

Hear what our team members have to say: https://www.youtube.com/watch?v=GNPKmutbydo

SUMMARYThe Assistant Banking Center Manager is responsible for leading a team of sales and customer service professionals in the delivery of exceptional customer experiences while maintaining day-to-day operational integrity. Provides leadership for all aspects of operations for the Banking Center to meet and/or exceed goals and objectives, including successful audit results. Responsible for creating a positive workplace environment, promoting a cohesive team and individual employee development. Ensures the overall appearance of the facility (internal and external) is in accordance with the Bank’s standards.

ESSENTIAL DUTIES AND RESPONSIBILITIESTo perform this job successfully, an individual must be able to perform each essential duty well. Estimated time breakdown is 80% for Operational tasks and 20% for supporting branch sales goals. The requirements listed below are representative of the knowledge, skills and abilities required. Other duties may be assigned.Complies with all applicable banking laws, bank policies and federal regulations.Provides operational leadership to the Banking Center.Maintaining operational integrity by overseeing day-to-day operations.Accountable for operational training in branch.Adherence to compliance, policy and procedure and banking center daily operations to include assisting customers with financial transactions, resulting in an overall satisfactory audit rating.Assists the Banking Center Manager in developing strategic approaches to further enhance the banks image and market share.Demonstrates the ability and provides leadership to all Banking Center personnel in acquiring and retaining customer relationships through the delivery of effective, courteous and timely customer service, problem resolution and communications.This position serves as the operations main point of contact both internally and externally.Works with customers to build and deepen relationships by uncovering financial needs and recommending the best products and services. Ensures quality service scores meet/exceed set goals for product knowledge and customer experience.Demonstrates leadership by creating an environment that promotes and advances the bank’s Mission and Vision and Values.Fosters team cohesion and provides employee development.Acts as a steward of the bank’s resources and reputation, presents a professional image and represents the bank well both internally and externally.In the absence of the Banking Center Manager, serves as the banking center liaison to the Bank’s Security Officer to ensure all employees are aware of security policies and procedures.Performs the essential duties of a Customer Service Representative and/or Teller when necessary.Assists in monitoring ongoing customer needs; market trends; meeting individual and banking center goals; monitoring performance of the banking center and employees; coaching; motivating and leading by example; holding regular banking center meetings; ensuring that communication is disseminated as appropriate: day-to-day staffing, scheduling and employee performance.

SUPERVISORY RESPONSIBILITIESResponsible for aiding in the overall direction, coordination, and evaluation of the banking center by supervising banking center employees.Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.Assists in interviewing and hiring.Assigns, schedules, and delegates daily duties as appropriate.Addresses complaints and aids in resolving problems.

QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Must possess strong customer service and sales skillsAbility to work with people at all levelsKnowledge of deposit and credit banking products.Strong communication; collaboration and leadership skillsHigh level of attention to detail.Must possess ability to maintain confidentiality and appropriately handle sensitive information.Must quickly evaluate and solve problems, utilizing tact and diplomacy when interacting with customers, employees and the public.Able to represent the bank in a manner that maintains and expands customer relationships, contributes to the bank’s growth and enhances its image.

EDUCATION and/or EXPERIENCEAssociate's degree (A. A.) or equivalent from two-year college or technical schoolMinimum of 2-5 years’ experience in a financial institution as a teller, personal/universal banker and/or bank manager or equivalent combination of education and experience.Supervisory experience preferred.

COMPLETED TRAINING CURRICULUMInternal Training: Supervisory, Audit, Operational

LANGUAGE SKILLSAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.Ability to write reports, business correspondence, and procedure manuals.Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.Ability to communicate in a constructive manner.

MATHEMATICAL SKILLSAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITYAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONSNational Mortgage Licensing System & Registry (NMLS)Notary Public LicenseSignature Guarantee Certification

First Federal actively seeks to recruit and hire protected veterans.

First Federal Bank is committed to providing equal employment opportunities to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity, or any other legally protected category.