Senior Business Consultant, Internal Consulting Group
📋 Role Overview & Responsibilities
Location: On-site, Dallas, TX
Summary
Provide strategic consulting, process improvement, and technology solutions to internal bank partners responsible for high impact, customer-facing processes.
Key Responsibilities Include
Initiates cross-functional review of processes, analyzes data, develops and communicate insights, and recommends solutions to help our associates serve our clients even more effectively by streamlining and simplifying core processesEstablish relationships with key stakeholders and owners of high impact, customer-facing processes to understand their needs and develop tailored solutionsCoordinate project management resources, subject matter experts, outside consultants (as applicable), process owners, business leaders and other key stakeholders to deliver resultsUtilizing data analytics techniques, analyze large datasets, develop hypotheses, identify trends, and draw insights to develop actionable recommendationsUtilize Lean Six Sigma and other similar methodologies to identify improvement opportunities and solve complex problemsManage multiple projects simultaneously while meeting deadlines and budget constraintsDevelop change management and communication plans as appropriateMonitor industry trends / developments staying abreast of changes to market or key competitorsCommunicate status, findings, and key actions to process owners and executive management
Competencies/Skills
Strong leadershipSuperior ability to communicate, collaborate effectively, and deliver results in a matrixed environmentAbility to summarize results and decisions in a concise manner across varying stakeholdersOutstanding influencing skillsExcellent strategic thinking skillsStrong analytical skills and high learning agilityExcellent project management skills and ability to work on multiple projects simultaneouslyProcess improvement skillsStrong knowledge of the roles of other functions (Sales, Marketing, Operations, IT, Treasury Management, Credit, Risk, Legal & Compliance) and how to optimize the partnership with each function
Experience
Bachelor’s degree in Finance, Accounting, Business or related field; MBA preferred10+ years of relevant experience in commercial or retail bankingProcess improvement experience; Six Sigma Black Belt required
About Us
First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.
Benefit Highlights
Medical with wellness incentives, dental, and vision HSA with company matchMaternity and parental leaveTuition reimbursementMentor program401(k) with 6% matchMore -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Corporate Diversity Commitment
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.
Follow Us
Facebook -- facebook.com/FirstHorizonBank
Twitter -- twitter.com/FirstHorizonBnk
LinkedIn -- linkedin.com/company/first-horizon-bank
Instagram -- instagram.com/first_horizon
YouTube -- youtube.com/channel/UCEVs5OMj-b0H9Dr5Q209_-Q
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