Branch Customer Service Specialist

First National Bank of America is looking for a courteous and tactful candidate to support our physical and online branches out of our Traverse City office. The ideal candidate will be able to combine accuracy and follow-through with excellent customer service skills. The Branch Customer Service Specialist involves working with customers with the purpose of giving or obtaining information, building relationships, or soliciting cooperation through multiple channels, including phone, e-mail, in person and messaging.

Responsibilities

Support branch deposit production by opening accounts in-branch as needed Providing assistance to customers wishing to open, access or use online banking Assist Online Branch customers opening or making changes to new accounts Support the branch by processing teller transactions as necessary Answer incoming calls from customers Comply with all relevant regulations and follow all bank procedures

Qualifications

Strong written and verbal communication Qualified candidates will be detail oriented with skills in record maintenance Candidates should be able to multitask while operating in a fast-paced environment Knowledge of deposit account opening regulations preferred

Employee Benefits

Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00 Dental – Premiums as low as $0.00 Vision – Low premium Plan Pet Insurance Paid Time Off (PTO) 401k with employer match

First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.

First National Bank of America is an Equal Opportunity Employer.