Head Teller/CSR
📋 Role Overview & Responsibilities
Who We Are
We are a family-owned bank committed to providing exceptional service and innovative banking solutions while making a difference in the communities we serve. We take great pride in the relationships we built and the lives we impact. We offer the strength of a big bank combined with local decision-making and hometown involvement, setting our community bank apart from the rest.
Our mission
Our mission is to support the financial goals of individuals and businesses in the communities we call home by offering every person a better banking experience.
Our values
Passion: We have an unrelenting drive to be great. Quality service is our #1 priority.Commitment: We do not shy away from accountability. We together as a team and embrace the spirit of service.Leadership: We are competitive leaders in our markets and a go-to source for finance and lending.Community: We’re proud to support each other and our local communities. We win when our customers win.
To learn more about us, visit www.firstsavingsbanks.bank
About The Role
The Head Teller is responsible for processing all transactions accurately and efficiently in accordance with established policies and procedures. The successful candidate will be a go-to staff member working alongside bank staff, and will play a fundamental role in achieving our customer satisfaction and revenue growth objectives. Candidates must be comfortable making dozens of transactions daily, communicate with different types of clients and sell bank’s products/services, and have a strong history of customer service.
Position is located in Rapid City and is not a remote position.
What You Will Do
Act as team lead to resolve escalated transactions or concerns find the best solution for both the customer and bank.Conduct dozens of bank’s routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals, etc.)Assess customer needs and introduce new products and services (credit cards, saving bonds, etc.)Make sales referrals, suggest alternate channels and cross-sell products and servicesGo the “extra mile” to build trust relationships, customer loyalty and satisfactionComply with regulatory requirementsManage risk in every transaction and detect fraudulent transactions to prevent lossesResolve customers’ issues and provide relevant informationOther duties as assigned.
What You Will Need
2+ years experience in a bank teller role preferred.High School diploma or greater required.Experience handling cash transactions and working with systemsStrong communication and time management skillsCustomer satisfaction-orientedAttention to detail and mathematical skills
What We Offer
Health InsuranceDental InsuranceVision InsurancePaid Vacation, Sick, and Holiday timeA competitive 6% 401k matchAnd more!
Candidate must pass a pre-employment screening including credit history and criminal record check.
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Frequently Asked Questions
How do I apply for the Head Teller/CSR position at First National Bank? ▼
Click the “Apply for this Position” button on this page to submit your application directly to First National Bank without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Rapid City, SD with potential relocation and sponsorship assistance depending on candidate qualifications.
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