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Desktop Support Specialist
Work Model
📍 Greater Boston
Employment
💼 Full-Time Direct
Recruitment Type
🛡️ Direct to HR Pipeline
📋 Role Overview & Responsibilities
- *Job Description: Desktop Support Technician**
- *Responsibilities:**
- Provide technical support for peripheral devices, hardware, and software via helpdesk and in-person.- Maintain accurate hardware/software inventory and assist with onboarding processes.- Foster IT-business alignment and contribute to maintaining security protocols.- Document IT procedures and gather performance metrics.
- *Requirements:**
- A+ or MCP certification, Bachelor's degree in IS/CS, or equivalent experience.- Minimum five years of desktop support experience with proficiency in Windows, Microsoft Office, and Active Directory.- Strong customer service, communication, and problem-solving skills.- Ability to work independently, handle multitasking, and adapt to a fast-paced environment.- Occasional travel, on-call availability, and physical duties may be required.
Frequently Asked Questions
How do I apply for the Desktop Support Specialist position at firstPRO, Inc? ▼
Click the “Apply for this Position” button on this page to submit your application directly to firstPRO, Inc without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Greater Boston with potential relocation and sponsorship assistance depending on candidate qualifications.
Are there any candidate fees on Hirely? ▼
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