Assistant Community Manager

Job Overview

As an Assistant Community Manager for Vistoso, you will provide support to the Community Managers which includes assisting homeowners and performing other administrative duties to ensure we deliver exceptional services and solutions that enhance the value of the property and the lifestyle of the residents.

Compensation: $23-26 per hour, based on experience

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities

Perform general administrative tasks (service requests, architectural requests, tracking deposits, process payments)Oversee all Architectural submittals, reviews and approvals Oversee three committees and work alongside committee members (communications committee, landscape and review committee, architectural committee)Assist and follow up with homeowners, board members, and vendors Answer and direct phone calls in a polite, friendly and professional mannerBe knowledgeable of governing documents, rules and regulationsEscalate issues as neededAssist with meeting preparation Assist in organizing community events and related materialsConduct routine compliance inspections and track violations Coordinate key fob set up and amenity accessAdditional duties may be included as assigned

Skills and Qualifications

Exceptional interpersonal skills resulting in strong working relationshipsStrong organizational skillsOutstanding communication skills Tremendous listener with the ability to diffuse tense situationsAbility to work collaboratively and cooperatively Superb judgment and decision-making skillsAbility to prioritize and adjust to incoming demandsProficient with MS Office suite

Education and Experience

2+ Years of customer service experience requiredHOA and/ or property management experience highly preferred

Physical Requirements

Walk and move throughout the community common areas and facilitiesSit and stand for moderate periods of timeSit at a desk using a computer in an office setting

Work Location: Rancho Vistoso Community Association; 1171 E Rancho Vistoso Blvd #103 Oro Valley, AZ 85755

Work Hours: Monday – Friday, 9a – 5p with some evenings and weekends as needed.

Travel Requirements: Some local travel with use of personal vehicle.

What We Offer

11 company paid holidaysPaid volunteer timePaid sick and vacation time Medical, dental, visionHSA and FSACompany paid life insurance and Employee Assistance PlanSupplemental life, disability, accident, critical illness, hospital indemnityIdentity theft, legal servicesPet insurance401(k) with company match

About us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

To learn more about our company and culture, visit https://www.fsresidential.com/arizona/

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.