Collections Associate II

Position Type

Full time

Type Of Hire

Experienced (relevant combo of work and education)

Education Desired

Bachelor's Degree

Travel Percentage

0%

Job Description

Job Posting Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About The Team

As a Collection Associate II , you can use your exceptional customer service skills to grow your career with a top fintech company. You and your team will resolve support issues for customers via telephone, IM, and email, and support all our major client groups~ banking, payments, and investments.

What You Will Be Doing

Provides customer support by phone, email, or instant message to business customersServes as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support departmentProcesses a high volume of customer inquiries of FIS products and services and resolves a targeted percentage of those inquiriesTroubleshoots customer problems, identifies the root cause of the problem, and uses tools and resources appropriately to determine how to resolve customer problemsTracks and documents inbound support requests and ensures proper notation of customer problems or issuesUpdates customer information and ensures accurate entry of contact informationMeets standards of job, such as quality standards, adherence to schedule and average handle timeMay provide guidance and/or mentoring to less experienced associatesOther related duties assigned as needed

What You Bring

High school diploma or GED required Position may require in office work. Scheduling has potential requirement of two evenings per week and two Saturdays per month. Prior collections experience preferredExcellent customer service skills (verbal and written)Intermediate computer navigation and operation skillsAbility to work independently and in a team environmentDemonstrate effective people skills and sensitivities when dealing with others

What We Offer You

Attractive starting compensation package that includes a Pay for Performance quarterly bonus for eligible associatesFIS is proud to offer an all-inclusive benefits package that includes private medical coverage, dental coverage, and paid vacation and sick timeThe chance to work on some of the most challenging, relevant issues in financial services & technologyA broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer~ In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass