Product Manager

Position Type

Full time

Type Of Hire

Experienced (relevant combo of work and education)

Education Desired

Bachelor of Commerce/Business

Travel Percentage

15 - 25%

Job Description

ABOUT THE ROLE

As a Product Manager you will be responsible for managing life cycle product planning activities and high quality delivery of FIS Card Personalization new products, enhancements and releases to market. You will also be defining product roadmaps to meet market requirements in support of product line strategy by considering position in life cycle, product profitability, pricing strategies, client satisfaction and sales success rate. This is a remote eligible role. This is an individual contributor role with no direct reports.

What You Will Be Doing

Manages product plan by ensuring changes in market and business priorities including integration needs and technology advancements are reflected. Presents status updates at quarterly and annual stakeholder meetingsDemonstrates leadership by establishing and articulating a clear vision of success and how goals and objectives will be achievedPrepares and presents product plans. Identifies risks and challenges, opportunities and growth strategies, business integration needs and retirement plansPrepares and presents product roadmap reviews as well as providing product’s general strategic directionManages project inventory during budget planning process, interlocks on all companion activity and prioritizes as necessary to execute against plan throughout the year. Determines release datesMonitors and understands product’s profit and loss statement. May be responsible for revenue and profitability of assigned productsProvides content for product roadmaps, ensures timely delivery, and provides business reasons for any changes/revisions made to roadmapsEngages and interacts with clients during feedback sessions, focus groups, user groups and requirements gathering sessions. Practices open and honest communications with clientsActs as product launch manager when appropriate for new products or rollouts of major releasesServes as the liaison between the business stakeholders (i.e., Product, Operations, Datacenter, Processing, etc.) and the Agile Product Owners and Development teamsCompletes business scope documents and defines and documents user personas for individual productsManages vendor relationships key to product deliveryCollaborates with vendor support managers for oversight and maintenance of all secondary and support vendor relationshipsCoordinates and facilitates pilot activities acting as primary contact with client, securing pilot agreement and monitoring progress. Determines success criteria and recommends “go / no go” decisionActs as escalation point for client issues that require product change resolution (does not include standard problem escalation processDetermines and approves all service level agreements (SLAs) related to products and includes with business scope documentsWorks closely with development teams to review enhancement requests for strategic value and align resources to high priority projectPresents product information and industry thought leadership to external audiences in webinars and client conferencesProvides presentations to clients during business reviews, prospect briefings and internal group meetingsMay require up to 25% travelOther related duties assigned as neededIdentify, design, test, and validate experiences that solve customer needsCollaborate with cross-functional stakeholders to set near and long-term objectives, identify and define metrics-based goals, and drive progress against those goalsWrite agile user stories with clear acceptance criteria, that are targeted to iteratively improve capabilities overtime while validating their impact towards defined goalsDefine KPIs, track results, and drive improvements

What You Will Need

Thorough knowledge of FIS Card Production products supported, or background in Fintech/Card ProductionRequires 4-7 years of Agile Product Owner experience, general business skills, industry knowledge, financial management and planning skills, long-term vision and executive presenceEffective presentation and interpersonal skillsKnowledge of financial services industry and associated productsAbility to utilize judgment in decision making process and decisions related to job tasksAbility to communicate effectively with all levels of management in an organized, professional mannerClient relationship management skills, understanding and focusing on clients’ needs, establishing credibility and building positive, professional, relationships with clientsTeam skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externallyRequires strong time management skills, attention to detail and must be resourcefulAnalytical, problem solving skillsProject management skills; ability to prioritize and complete tasksRequires leadership and negotiation skillsFlexibility, versatility, dependability An end-to-end thinker and problem solver–curious about the inner workings of financial servicesData-informed, but not limited—you know how to define metrics and determine the impact of initiatives, but you also know how to derive insights from both quantitative and qualitative dataA collaborative leader–passionate about growing and sharing your skills to help other team members develop and refine their talents

What We Offer You

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you~

A voice in the future of fintechAlways-on learning and developmentCollaborative work environmentOpportunities to give backCompetitive salary and benefits

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $91,800.00 - $154,220.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer~ In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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