Customer Service Representative
📋 Role Overview & Responsibilities
CUSTOMER SERVICE ASSOCIATE Summary:As a Customer Service Associate in our call center at Fit2Run, you will be an essential part of our commitment to providing exceptional service and support to our valued customers. You will be responsible for handling a variety of customer inquiries, orders, and concerns via phone, email, and other communication channels. Your primary goal will be to ensure that every customer interaction is positive, efficient, and reflective of our brand's dedication to excellence in the running community. Responsibilities:· Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.· Assist customers with product information, availability, sizing, and fit recommendations.· Process customer orders, exchanges, returns, and refunds accurately and efficiently.· Provide proactive support and guidance to customers regarding order status, shipment tracking, and delivery updates.· Resolve customer complaints, concerns, and issues with empathy and professionalism, aiming for first-call resolution whenever possible.· Maintain a thorough understanding of company policies, procedures, products, and promotions to effectively assist customers and provide accurate information.· Identify opportunities for process improvements and contribute to the development of best practices within the customer service team.· Uphold the company's values and brand image by consistently delivering exceptional customer service and fostering positive relationships with customers. Qualifications:· High school diploma or equivalent; college degree a plus· Previous experience in customer service, call center operations, or retail a plus.· Excellent verbal and written communication skills, with a friendly and professional phone demeanor.· Strong problem-solving abilities and a proactive approach to resolving customer issues.· Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.· Detail-oriented with a focus on accuracy and attention to detail.· Proficiency in using computers and navigating multiple software applications.· Passion for running/walking or interest in the running industry is a plus.· Flexibility to work varying day shifts, including potential weekend days. Working Conditions:- This position is based in Lakewood Ranch, Bradenton, Fl. By summer, this position will be based out of downtown Bradenton, Fl. This is not a remote position.- This position is based in a call center environment, with prolonged periods of sitting and working on a computer.- Weekdays, weekends and holiday shifts may be required based on business needs.- Fast-paced work environment with a high volume of customer inquiries and interactions. Join our team at Fit2Run and help us deliver exceptional service to runners of all levels as they pursue their passion for the sport!
Frequently Asked Questions
How do I apply for the Customer Service Representative position at Fit2Run-The Runner's Superstore? ▼
Click the “Apply for this Position” button on this page to submit your application directly to Fit2Run-The Runner's Superstore without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Bradenton, FL with potential relocation and sponsorship assistance depending on candidate qualifications.
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