Sr. Processor - Retail: West
📋 Role Overview & Responsibilities
Position Title
Sr. Processor - Retail: West
Location
Work From Home United States
Job Summary
The Senior Processor works with loan officers, borrowers, and third party providers to obtain documentation and submit a thorough, accurate, and complete loan package to Underwriting. Pro-actively maintains control of the loan file, monitors dates for approval, appraisals, purchase deadlines and closing, and ensures that all deadlines are met in a timely and efficient manner. Recognizes and resolves challenges early in the process, and provides excellent customer service. The Senior Processor has the ability to handle higher-complexity applications than the Processor role.
Pay Range: $19.85 - $28.15 - $36.46
Job Responsibilities
Job Responsibilities
Reviews higher-complexity residential loan application files to verify that application data is complete and meets company standards, including type and amount of mortgage, borrower assets, liabilities, and length of employment; Prepares necessary documents and submits mortgage loan application files for underwriting approval; Reviews and submits conditions to Underwriting to clear loan for approvalWork closely with our Loan Officers to ensure a timely and stress-free experience for our client throughout the entire mortgage process; Communicates with borrower(s) to obtain related conditionsCalls specified companies to obtain property abstract, survey, and appraisal; Orders FHA case numbers, and tax transcripts, as appropriate; Follows up on all outstanding orders to third parties and borrowers within established company deadlines; Calls or writes credit bureau, employer for verification of employment, (VOE) and any other third party necessary to verify the accuracy of informationEnsure compliance with applicable federal, state and local laws and regulations. Complete all required compliance training. Maintain knowledge of and adhere to Flagstar's internal compliance policies and procedures. Take responsibility to keep up to date with changing regulations and policies.
Job Requirements
HS Diploma, GED or Foreign Equivalent3-5 years similar or related experience requiredEffective communication skills with a high level of customer serviceAbility to multi-task and operate effectively in a high-paced environmentDetail orientated with proficient organizational skillsAbility to adapt to and accept changeStrong listening and problem solving skillsExperience with common GSA’s (FNMA, FHLMA, FHA, VA, USDA)Knowledge of AUS systems (LP & DU)Knowledge of MDIA and RESPA disclosure requirementsBusiness Hours Monday through Friday 8am-5pm Pacific Time
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This position is located in Home, KS with potential relocation and sponsorship assistance depending on candidate qualifications.
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