Pro Services Manager

PURPOSE

This position is responsible for providing leadership of the Pro business within a designated sales territory by driving sales growth and profitability using appropriate marketing and sales methodologies and building account relationships. Monitor key performance indicators for assigned professional customers, and meet or exceed financial performance to plan by working with the Chief Executive Merchant and Regional Pro Services Manager. Review pertinent Pro customer satisfaction results to understand customers' perspectives, and use the information to drive local decisions and strategies to improve competitive edge.

Major Responsibilities

Prospect continuously for new clients through a variety of techniques, including telephone solicitation, in-store sales and occasional outside sales.Maintain current list of all prospects in electronic database as specified by companyDevelop pricing and business development strategies in collaboration with and under the direction of company and/or location managementWork with company sales, operations and marketing department to focus sales efforts on developed and internet leads and in developing campaigns to maximize sales effortsParticipate in trade associations, trade shows and assists in other promotional effortsAnalyze local market to identify market opportunities, prospective companies and associated buyersFollow-up on referrals and self-generated leads to identify buyer influences and any timing issues, monitor prospects’ contract calendars, prepare reports on status of leads and other reports as requiredPlan prospect visits with appropriate operations personnel, such as the Regional Pro Service Manager or Chief Executive MerchantMake sales presentations to prospective customersSolicit orders and process approved services to achieve sales goalsMeet regularly with new clients to assess level of satisfaction with services and to develop a list of strong referralsDevelop and submit proposals and responses to RFQs and RFPs issued by prospective clients after obtaining pricing and specifications approval from management as appropriateEnhance and maintain business development skills through participating in a variety of training programs as assigned

Minimum Eligibility Requirements

Three years of outside sales experience (Retail industry preferred)Demonstrated skills in the areas of sales and business developmentAbility to analyze sales data, develop recommendations and solutionsExcellent planning, organizational and time management skillsAbility to interact effectively at all levels and across diverse culturesPersuasive communication skills (oral and written) and be able to deliver “executive-level” presentationsAbility to be an effective team member and handle project assignments responsiblyMust possess excellent customer service skills and be results orientedAbility to multi-task, meet deadlines, and work in a fast-paced environmentMust have a valid driver’s license and proof of automobile insurance

WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)

Pay Range$17.17 - $25.23

Purpose

This position is responsible for the accuracy and integrity of the store’s inventory. Full-Time and Part-Time Positions Available.

Minimum Eligibility Requirements

One year of inventory control experience in a “big box” retail company or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.Demonstrated point of sale analysis and reporting experience.Business analysis experience is a plus.Intermediate computer skills including Microsoft Office Suite.Must be detail-oriented and highly organized.Must possess excellent customer service skills and work well under pressure.Ability to multi-task, meet deadlines, and work in a fast-paced environment.

Essential Functions

Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures.Follow the daily cycle count and category review calendar.Research all inventory-related discrepancies and make appropriate adjustments in the inventory system.Review shipping and receiving documents for accuracy.Bring to the attention of the department managers immediately any discrepancies noticed in tagging or SKUing of merchandise.Audit the BFR daily in accordance with the Inventory Control SOP.Audit incoming and outgoing trucks randomly.Audit the SOR process in accordance with the Return of Sale SOP.Audit the SRR process in accordance with the Return of Sale SOP for Voids and Partial voids.Audit the RTV process to ensure RTV’s are being processed per SOP.Audit to ensure the security of the facility by notifying management of any issues.Audit the customer merchandise storage area weekly in accordance with the Customer Storage SOP and timely resolve any issues with the CEM and Operations Manager.Provide assistance to the Operations Manager during any physical inventory period.Ensure that the “Sample” tape is applied to all wood boxes that have been written off to “Sam”. If not, notify the department manager to immediately address.Run the OSDR Report for DMG, RTV, VA, DIS, WO, CHR, PRV, USE, LF, STL, WEB and SAM monthly to ensure correct movement of merchandise was done and correct any discrepancies. Document report of findings/corrections, submit to the Operations manager for review, both initial and archive monthly in the cycle count drawer.Check a minimum of 10 customer receipts daily and randomly. Either “Pickup” and or “Take With” Tickets. Any discrepancies adjust immediately and notify CEM/Operations Manager of mistake(s).Communicate to Store Management Team the discrepancies found in the day’s CCYL and propose solutions to fix the issues which may have caused and or potential may cause shrink via e-mail. Failure to fix the outstanding issues upon your follow-up, you will need to notify the CEM/Operations manager immediately.Maintain all cycle count paperwork per SOP.Follow-up to ensure that all changes were implemented.

Working Conditions (travel, hours, environment)

While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.

Physical/Sensory Requirements

Medium Work – Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Store Hours

Monday - Friday 7:00 AM - 7:00 PM

Saturday 8:00 AM - 7:00 PM

Sunday 10:00 AM - 6:00 PM

Benefits & Rewards

Bonus opportunities at every levelCareer advancement opportunitiesRelocation opportunities across the country401k with discretionary company matchEmployee Stock Purchase PlanReferral Bonus ProgramA personal holiday and Volunteer Time Off programMedical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

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