Dispatcher

Dispatcher, Full Time, On-Site

Salary Range: $22.00/HR to $27.00/HR DOE

Why FMH Material Handling?

What We Offer

Medical, Dental, Vision, Supplemental, Life Insurance and Wellness programs401k with company match10 Paid Holidays15 days’ vacationTraining and developmentCompetitive payTuition reimbursementAnd so much more!

Our Culture

We embrace a work life balance Safety is standard! We invest in technology so you have the best tools for the job Leadership has the teams back! Our growing company provides many advancement opportunities Everyone has what they need to make a difference

What You Will Do As A Dispatcher

The Dispatcher serves as the liaison between the customers, ensuring day-to-day customer service and support is executed. They perform complex tasks, providing ongoing support to customer accounts and technicians at the branch level. The Service Account Supervisor is responsible for assigning jobs to technicians and coordinating their daily schedule and work activities and working with them to achieve great customer service and adherence to the organization’s mission, vision, and values. The Service Account Supervisor supports both service and sales and is actively involved in maintaining positive customer communication.

Job Duties

Fosters a positive work environment for technicians, while adhering to our mission, vision, values. Manages assigned technicians to ensure effective completion of day-to-day service operations. Coordinates technician schedules to align customer account needs and technician capabilities. Schedules monthly preventive maintenance work to ensure PM completion rate goals are met. Responsible for booking service vehicle repairs and PMs and coordinating with technicians. Utilizes a proactive approach to customer service, anticipating needs and potential issues; resolves customer complaints in a timely manner. Works with technicians to resolve problems making every effort to ensure he/she fully completes each job assigned. Manages overall job progress, ensuring field technicians are diagnosing problems within two hours of arrival at customer locations; makes recommendations for technicians to utilize the assistance of technical communicators in troubleshooting complex issues. Regularly reviews and maintains appropriate technician billable rates. Monitors technicians’ timecards, maintaining accurate records for customer invoicing. Ensures technicians follow all work order procedures, keeping accurate time and parts on the job, filling out PM checklists, obtaining customer signatures, closing out the day, and completing jobs. Performs monthly field audits to ensure the safety of on-site technicians; utilizes these opportunities to communicate with customers about their current level of service; documents field audits using the proper forms and details of any customer communications. Leads by example in promoting a safe workplace. Follows core safety values and ensures basic safety standards are adhered to, including SDS, PPE, JSAs, hot work permits, and customer safety rules. Ensures company accident and incident reporting procedures are followed. Partners with Human Resources to own the recruiting process for technicians by networking, actively recruiting, reviewing resumes, conducting interviews, and making hiring recommendationsEstablishes regular communication with account managers to resolve any ongoing issues with customers’ accounts. Works with the technician to ensure field quotes and warranty repairs are completed timely. Utilizes Cor360 to process and approve all vehicle maintenance and vendor invoices as required. Regularly promotes and sells service products to customers, generating increased revenue.

Qualifications

High School Diploma or equivalent. Associate’s Degree preferred. Two or more years of experience in material handling or the automotive/heavy truck industry preferred. Must have previous customer service experience, including strong verbal and written communication skills. Previous parts sales/warehouse, inventory managementProficiency in Microsoft Office suite. Ability to work independently and to effectively prioritize demands and execute tasks. Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.

About Us

We are a large material handling multi brand dealer with locations in Denver, Albuquerque and El Paso.

FMH Material Handling provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.