Volunteer Recruitment Coordinator / Madison, WI (on-site)

As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff conducting operations in more than 90 countries, Fortrea is transforming drug and device development for partners and patients across the globe.

Accountable for Study Set Up on the volunteer recruitment database to enable volunteers to book screening appointments. Scheduling screen appointments slots in the database. Produce daily management reports. Accountable for updating study information on the volunteer database and website if applicable. Management of “Recommend a Friend” process. Responsible for calculating statistics such as population feasibility, recruitment, and screening.

Essential Job Duties

Maintain awareness of recruitment statistics on a daily basis, seeking opportunities to improve efforts for urgent and struggling studiesAssist with recruiting more volunteers to the local databaseRecruit volunteers in the ClinsSpark system when necessary for urgent projects and for alternate subjects discharged prior to doseAssist the Clinical Recruiting Specialist (CRS) with outreach events as directed and agreed upon by site managementAssist the CRS in promoting the Refer-a-Friend (RAF) program to staff. Ensure new staff are aware of the potential to earn money form referralsInteract directly with volunteers:When appropriate, speak to subjects in screening to solicit feedback on their experience. Ensure screen failures are considered for other opportunities to screen/schedulePromote RAF program to subjectsParticipate in the volunteer orientations at check-in whenever possible to promote the RAF programs and to solicit any feedback on their experienceDevelop volunteer recreation activity plans based on volunteer feedback; implement programs and train staff to continue providing recreation activities as clinic schedules allowAssist with developing volunteer satisfaction improvements in the CRUAssist site management in review of volunteer surveys mining the data for any opportunities to improve the volunteer experienceParticipate in the monitoring of the recruitment metrics and utilize the data to assist the recruitment teams in formulating plans to improve no-show rates, screening appointment fill rates and panel fill percentagesPerforms any other duties as assigned by Manager or SupervisorAll other duties as needed or assigned

Education / Experience

High School Diploma or equivalentFortrea may consider relevant and equivalent experience in lieu of educational requirementsFluent in English, both written and verbal3-4year of applicable experience

Benefits

Medical, Dental, Vision, Life, STD/LTD (multiple insurance carriers)401(K) Paid time off (PTO) Employee recognition awardsMultiple ERG’s (employee resource groups)

Fortrea is actively seeking motivated problem-solvers and creative thinkers who share our passion for overcoming barriers in clinical trials. Our unwavering commitment is to revolutionize the development process, ensuring the swift delivery of life-changing ideas and therapies to patients in need. Join our exceptional team and embrace a collaborative workspace where personal growth is nurtured, enabling you to make a meaningful global impact. For more information about Fortrea, visit www.fortrea.com.

Fortrea is proud to be an Equal Opportunity Employer

As an EOE/AA employer, Fortrea strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

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