Facilities and Operations Manager

Company Description:At Four One Nine we pride ourselves on our dedication to client satisfaction and maintaining a positive and productive work environment. As we continue to grow, we are seeking an experienced Office Manager to join our team and contribute to our success.

Job Description

As the Office and Events Manager at Four One Nine, you will play a pivotal role in ensuring the smooth and efficient operation of our office. You will be responsible for a diverse range of tasks, including general front office duties, client-facing responsibilities, event assistance, and the development and enforcement of Standard Operating Procedures (SOPs). This multifaceted role requires a proactive and organized individual with an event logistic mindset who can thrive in a fast-paced environment.

Key Responsibilities

• General Front Office Duties: Greet visitors and clients in a professional and friendly manner. Answer and direct phone calls, emails, and other inquiries. Maintain office supplies and equipment, ensuring availability for all staff members. Manage incoming and outgoing mail and packages. Maintain cleanliness and organization of the office space.
• Client-Facing Responsibility: Serve as the primary point of contact for client inquiries and requests. Schedule appointments, meetings, and conference calls with clients. Coordinate client visits, including preparing meeting rooms and arranging catering if necessary. Ensure client satisfaction through effective communication and timely resolution of issues.
• Event Assistance:Assist in the planning, coordination, and execution of company events, such as meetings, seminars, and team-building activities.Coordinate logistics, including venue selection, catering, and audiovisual setup.Provide on-site support during events to ensure smooth operation and attendee satisfaction.
• Development and Enforcement of SOPs:Develop and document Standard Operating Procedures (SOPs) for various office processes and workflows.Train staff members on SOPs and ensure compliance with established procedures.Continuously review and update SOPs to improve efficiency and effectiveness. Enforce adherence to SOPs through regular monitoring and feedback.

Qualifications

Bachelor's degree in business administration, office management, or related field preferred.Proven experience in office management or administrative role, with a minimum of [X] years of relevant experience.Strong organizational and multitasking skills, with the ability to prioritize tasks effectively. Excellent interpersonal and communication skills, both verbal and written.Proficiency in Google Suite and other office software applications.Ability to work independently with minimal supervision and as part of a team.Experience in event planning and coordination.Knowledge of creating and implementing SOPs is highly desirable.

Qualifications:A self-starter. Strong organizational and time-management skills are a must. A seasoned strategist. 5+ years of hospitality and events experienceAn organized mind. Detail-minded, client-facing individual whose strengths are administrative, and SOP creation/management.A collaborative player. Your motto is: ‘we, not me,’ and you work well with all kinds of people. A proactive problem solver. You approach problems with a solution. You pause before reacting.A strong communicator. Ability to respond proactively and timely to client inquiries, and needs. If you don’t know the answer, you aren’t afraid to say so, or get the answer

Join our team at Four One Nine and take your career to the next level! If you are a proactive and organized individual with a passion for excellence, we want to hear from you. Please submit your resume and cover letter detailing your qualifications and why you are the ideal candidate for this position. We look forward to welcoming you to our team.