Front Office Manager

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant – where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city’s most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck. We look forward to welcoming you.

Our Vision

We are New York’s Luxury Lifestyle Icon.

Our Mission

To inspire meaningful connections…

To curate exceptional experiences…

To deliver passionate service…

…with kindness, care and a commitment to excellence

Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise.

Our Purpose

To Enrich the Lives of Employees, Guests and the Community around us

Our Values

We think differently

We are client obsessed

We have passion

We own it

We Truly Care About Each Other

We have integrity

Join Our Team

The Four Seasons Hotel New York Downtown is looking for a Front Office Manager who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Front Office Manager, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel.

This position reports to the Assistant Director of Rooms.

Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Front Office Manager, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.

Who You Are

You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team’s success. You set expectations and know to ‘inspect what you expect’. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you’re effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.

Job Title

The Front Office Manager is responsible for directing and controlling the activities of the Front Desk, Concierge and Guest Services staff. They will respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. Serves as the guest ambassador and key point person to assist guests. Comply with any additional requests that may arise pertaining to Front Office duties. Will manage shifts at the Front Desk.

Manage the staff at the Front Office (Front Desk, Guest Services and Concierge). Direct activities of the Rooms Division Assistant Managers in conjunction with Director of Housekeeping to ensure communications and follow-up on any problems, guest requests or special requirements.Interview, train and schedule staff. Provide better feedback and conduct performance evaluations along. Administer progressive discipline when needed.Monitor and assess revenue opportunities for the hotel and maximize red date conversion.Ensure strategic business decisions are achieved. Prepare and plan for Rooms Division revenue and expenses. Endeavor to maximize departmental profit and control costs. Contribute to the development of the hotel’s annual marketing plan, capitalize on all areas to increase revenues and improve image.

Preferred Qualifications And Skills

We are looking for an individual who poses solid interpersonal and relationship-building skills to work with cross-functional teams. Apply an ethical approach to influence the outcome of situations and serve as role model for others by demonstrating appropriate business conduct and ethical principles.

We are looking for candidates who are proactive, have a technical knowledge of generally accepted accounting principles.

Ability to read, write and speak English is required.

This position involves a heavy volume of organizational skill and ability to operate computer equipment and excellent Excel and Computer Skills. Sun, ADP and Opera Systems knowledge would be ideal and greatly valued. This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.

3-4 years luxury hotel experience in an operational Department Head role as a Department Head.

Work authorization for the location is required.

What to Expect: You Will…

Be part of a cohesive team with opportunities to build a successful career with global potentialHave access to a robust benefit planHave the opportunity to engage in diverse and challenging workDerive a sense of pride in work well doneBe recognized for excellence

Learn more about what it is like to work at Four Seasons – visit us:

http://jobs.fourseasons.com

http://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://twitter.com/fsnydowntown

https://www.facebook.com/FourSeasonsHotelNewYorkDowntown

We look forward to receiving your application

• *****Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.******

Salary Range- $90,000- $95,000

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf