eCommerce Customer Service
📋 Role Overview & Responsibilities
Our popular fashion client is seeking an eCommerce Customer Service Assistant to to join their team in Downey. This will be starting ASAP - an on-going temp role.
Responsibilities:Field inbound customer service calls to support global ecommerce business.Provide articulate, professional and informed assistance to answer questions about online orders, products and general matters concerning website usageReview and effectively respond to incoming customer emails in a timely mannerEngage customers through Live Chat communication by providing informed product knowledge and style/seasonal recommendationsDrive sales by pro-active involvement in Exchange Order and Abandoned Cart outreach programsManage product and service issues by investigating the appropriate resolution and following up with customers to ensure proper, complete and efficient resolutionDocument, organize and process customer exchange and returns paperworkPartner on a daily basis with the Distribution Center team to ensure ecommerce order fulfillment remains efficientShopify, Gorgias, Aircall, and Shiphero
Please submit your resume for consideration!
You can use www.workgrades.com to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.
Frequently Asked Questions
How do I apply for the eCommerce Customer Service position at Fourth Floor? ▼
Click the “Apply for this Position” button on this page to submit your application directly to Fourth Floor without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Downey, CA with potential relocation and sponsorship assistance depending on candidate qualifications.
Are there any candidate fees on Hirely? ▼
No. Hirely is completely free for candidates. We never charge registration fees or placement fees.
Legitimate employers will never ask you to transfer funds, purchase equipment from unauthorized vendors, or pay application/visa fees. Hirely rigorously monitors listings, but always verify communication is from official corporate email domains.
Learn how to protect yourself against employment fraud →