Desktop Support Specialist

👨‍💻Position: Desktop Support Specialist🌎Location: Atlanta🏛️Industry: Law Firm💼Arrangements: Full-time, permanent

The Desktop Support Specialist is responsible for supporting the firm’s user community as a member of the Technology Department.

Typical support includes end user support with Microsoft products, mobile devices, laptops, Citrix, network issues, phone systems, and general technical support of both onsite and remote users. Support will be provided onsite as well as by phone and remote control.

Responsibilities:Support end users and IT staff and help resolve incidentsAssist in the support of computer life-cycle, applications, hardware and softwareSetting up video conferencing meetingsSupport their Microsoft Office SuiteMobile Device ManagementMaintain a positive and professional attitudeCommunicate regularly with IT management about departmental issues and keep management advised of potential problems in all areasConsistently report to work on time and prepared to perform duties of positionMeet department productivity standardsEnsure compliance with rules and regulations

Requirements:Technical Knowledge: Microsoft Office, Microsoft operating systems, Active DirectoryWorking knowledge of the Service Desk system, phone system, supporting business applications, workflows and processes.Proficient knowledge of basic computer hardware.Proficient computer skills and knowledge of software packages and their applications.Ability to proactively work with both external and internal clients. Relate with others in a professional manner in order to accomplish work responsibilities and objectives.

Required Skills:Ability to work with confidential informationMust be able to work effectively in either an independent or team environmentMust possess strong written, oral and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staffDetailed and deadline oriented with the ability to prioritize and multi-taskFlexible and responsive to changing business needsAbility to prepare new equipment for deploymentExcellent organizational skills and attention to detailWorks well with coworkers, peers, management and firm clientsStrong analytical and problem-solving skillsProficient with Microsoft Office Suite

Education and Experience:Two years of hands-on desktop support experienceHigh School diploma (Associate Degree preferred)Experience training users on the use of technology a plusLaw firm experience a plus

Position Type/Expected Hours of Work:Full-time position with a 40-hour work weekWorkdays are Monday through Friday between the hours of 8:30 a.m. to 5:30 p.m.Occasional evening and weekend work may be required as job duties demand.

Travel:Occasional daytime travel required