Customer Support Specialist
📋 Role Overview & Responsibilities
Company DescriptionFreedom Forever is a residential solar installation company that partners with solar sales companies in the industry. We have enabled our dealer partners' success since 2011 with a premium offering and a 25-year production guarantee. Our headquarters in Temecula, CA, and Las Vegas, NV are home to forward-thinking professionals who embody disruption, servant leadership, accountability, integrity, diversity, and collaboration. As a top-rated solar installation company, we offer competitive benefits, including healthcare, dental, vision, 401K, life insurance, a wellness program, employee perks discounts, and competitive install bonuses for crews.
Role DescriptionThis is a full-time on-site role for a Customer Support Specialist located in Las Vegas, NV. The Customer Support Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, and providing technical support. The role requires strong interpersonal skills, analytical skills, de-escalation skills, and attention to detail.
QualificationsCustomer Support and Technical Support skillsStrong interpersonal skills and ability to effectively communicate with customersAnalytical skills and attention to detailAbility to troubleshoot and problem-solve customer issuesExperience in a customer service or support roleAbility to work effectively in a fast-paced environmentExcellent written and verbal communication skillsExperience in the solar industry is a plusHigh school diploma or equivalent; Bachelor's degree is preferred
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This position is located in Las Vegas, NV with potential relocation and sponsorship assistance depending on candidate qualifications.
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