Director, People Operations

Brief Description

The Director of People Operations will work from the company's headquarters in Harlem River Yard – NYC, reporting to the Head of People. The Director will have a vital role in the People Leadership Team, working towards transforming our workplace culture and emphasizing the growth and well-being of our employees, with a specific focus on hourly employees' environments.

Responsibilities

Design and implement comprehensive people strategies that align with organizational goals and objectives in a transforming group that’s pioneering e-commerce and grocery delivery in the US, with a specific focus on union dynamics. Collaborate closely with the COO and Operations leadership to ensure People initiatives support overall business objectives. Oversee employee engagement, performance management and workforce planning to enhance organization effectiveness. Drive initiatives to foster a positive and inclusive workplace culture, focusing on employee satisfaction and retention, with an understanding of the complexities introduced by a unionized environment. Facilitate effective communication channels between management and employees, addressing concerns and promoting transparency, with a keen awareness of the communication dynamics in a unionized workforce. Establish and enforce policies and procedures that comply with state and federal requirements, including those specific to labor law and collective bargaining agreements. Analyze trends and metrics in partnership with the People team to develop relevant solutions, programs and policies. Identify training needs and individual performance and coaching needs. Participate in evaluation and monitoring of success of training programs. Follow-up to ensure training objectives are met. Lead a team of People Business Partners providing ongoing management, coaching and development.

Education and Qualifications

Proven track record of strategic leadership in senior HR roles, preferably at the Sr HRBP or Director level. Extensive experience in developing and implementing people strategies, especially in unionized environments. Strong understanding of HR dynamics, including talent acquisition, employee engagement, and performance management. Demonstrated ability to foster a positive workplace culture and achieve employee satisfaction and retention goals in a unionized context. Excellent interpersonal and communication skills to build and maintain effective relationships. Proven leadership experience with the ability to manage and develop a high-performing team. Strategic thinker with a results-oriented mindset.

Who is FreshDirect

In 2023, FreshDirect officially become a part of the Getir family! This strategic partnership combines FreshDirect's diverse product portfolio and expansive customer base with Getir's renowned expertise in ultrafast grocery delivery and cutting-edge technology.

Getir, well-known for its lightning-fast grocery delivery services, is set to enhance FreshDirect's infrastructure with its technological prowess. By leveraging Getir's rapid delivery approach, FreshDirect aims to redefine the future of grocery delivery in the United States.

Why choose FreshDirect?

We're a company that thrives on teamwork. Our evolution is driven by our passionate employees and investment in perfecting the technology that lets us deliver the highest-quality food. Our state-of-the-art facility creates an environment for innovation. We support our employees with on-the-job training for plant employees and drivers, team-building activities, workplace recognition opportunities, and by encouraging direct relationships with our suppliers in the field.

Great people deserve great perks. We offer comprehensive benefits, plus many workplace extras, including:

A flexible and generous paid time off plan 20% off at freshdirect.com and significant markdowns at our employee market 24-hour access to the FreshDirect shuttle between our Bronx headquarters and the subway Regular events and barbecues for employees

Click to explore careers and life @ FreshDirect

Learn more @FreshDirect on Twitter, Instagram, Facebook, YouTube!

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Descriptions may be subject to change as the needs of the organization change.

As an EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER, FreshDirect does not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, sex, gender, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, familial status, or on any other basis prohibited by law. Furthermore, FreshDirect will not discriminate against any applicant or employee because they are disabled, a disabled veteran, or a veteran of the Vietnam era, provided they are qualified and meets the requirements established by FreshDirect for the job.