Director, Brokerage Operations & Sales

DescriptionAt FST, we are owners who actively listen to each other, embrace change, support our mission with enthusiasm, do what we say, and see solutions for our business every day. Our employee-owners are driven to help our company grow. We’re personally invested in ensuring our day to day operations are handled safely and efficiently. The company transitioned to an Employee Stock Ownership Plan (ESOP) model in 2014 to give our employees control of FST’s success

Director, Brokerage Operations & Sales is responsible for building and maintaining our brokerage team, develop the business strategy and tactical approach to expansion, collaborate with our team to accelerate growth and market expansion, build a best in class service organization to ensure that we meet the needs of our carriers and customers, build a carrier team to scale and manage our carrier relations, and partner with the broader organization to integrate these new capabilities within our full service offering.

Own the plan and operations team for brokerage in the North American market, including accountability for growth, profitability, operational efficiency, and service quality to our shippers and carriers.

Responsibilities: Define the operating goals and objectives for the brokerage business domestically, build the infrastructure of metrics and touchpoints to manage execution, and ensure the team performs to the highest standards.Demonstrated experience driving results both to bottom line improvement and top line growth.Experience in developing business plans, architecting the goals, metrics and touchpoints to drive plan compliance, and consistently driving for results.Lead freight sales and sustain business performance by adding and retaining new customers to achieve set revenue goals.Account Management – both carrier and customer.Build an exceptional network of carrier partners.Set a standard of operational excellence on the team and drive impact.Hire, develop, manage, and coach an exceptional team of operators and managers..Coach / mentor employees through effective problem solving, relationship building and motivation to achieve departmental goals.Assist Sales Representatives with their daily activities and difficult client calls.Identify services and pricing that meet customer needs to make business objectives.Maintain solid understanding of current market conditions and business trends to create offers that will increase company margins.Track and maintain sales activity metrics and ensure that weekly/monthly sales quotas are met.Oversee team’s assigned freight to ensure it meets customers’ service parameters.SkillsBachelor’s Degree preferred.5+ years of experience within a Brokerage Environment.Successful track record of building relationships with stakeholders or customers that has resulted in a high satisfaction rate.Strong negotiation and persuasion skills.Self-directed and good problem-solving skills.Ability to work in a fast-paced environment with rapidly changing priorities.Strong written and verbal communications skills.Must have comfort with data, root cause analysis, and evaluating statistical results.Must possess strong analytical, strategic selling, and creative thinking skills.A high sense of personal responsibility.Strong Customer Service skills.Team oriented.Strong computer skills

Disclaimer:This job description does not include every duty or responsibility that the employee may be asked to perform at some point in time. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Nothing in this job description is intended to give rise to an employer-employee relationship, but not limited to an assumed offer of employment FST Logistics is an equal opportunity employer