Software Training Specialist

As a Software Training Specialist, you will be responsible for designing, developing, and delivering high-quality training programs to educate users on the functionality and usage of RB Retail & Service software applications. You will collaborate with management to assess training needs, create training materials, and conduct engaging training sessions. Your role involves staying updated on software updates and advancements to ensure training materials remain current and effective. Additionally, you will provide ongoing support to users, troubleshoot issues, and gather feedback to continuously improve training programs. Primary Responsibilities:Develop training materials, including manuals, presentations, videos, and other educational resources, to effectively teach software applications and tools.Conduct training sessions for individuals or groups, both in-person and remotely, to ensure comprehension and proficiency in using software.Customize training programs to meet the specific needs and skill levels of different audiences, such as new hires, experienced employees, or current and new customers.Collaborate with software developers and subject matter experts to stay updated on software updates, features, and best practices.Assess training effectiveness through feedback, evaluations, and performance metrics, and adjust training strategies as needed.Provide ongoing support and guidance to users, answering questions and troubleshooting issues related to software usage.Stay abreast of industry trends and advancements in software technology to continually enhance training programs and techniques.Conduct training webinars.Preform Sales Demonstrations of the software for new sales.This position may require occasional travel to conduct training sessions at different company locations, trade shows or client sites.Primary Qualifications:Bachelor’s degree in computer science, Information Technology, Education, or a related field.Proven experience as a software trainer or in a similar role, with expertise in training methodologies and instructional design principles.Strong proficiency in relevant software applications, such as Microsoft Office Suite, Adobe Creative Suite, or specialized industry software.Excellent communication and presentation skills, with the ability to effectively convey complex technical concepts to diverse audiences.Patience, empathy, and a passion for teaching and helping others learn.Detail-oriented with strong organizational skills to manage multiple training projects simultaneously.Flexibility to adapt training approaches based on audience needs and feedback.Experience with learning management systems (LMS) and e-learning tools is required.Certifications in instructional design or training facilitation are desirable but not required.Benefit Information:Fullsteam and its Family of Companies offers a competitive wage as well the following benefits:Major MedicalDentalVision401k with Company MatchPaid HolidaysPersonal Time OffEmployer Paid Short Term Disability & AD&DOther employee paid supplemental insurances offeredEEOC & ADA Statement:Fullsteam and its family of companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Fullsteam and its family of companies complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Fullsteam Human Resources.Final candidate must be able to pass a background check.