Senior Support Specialist
📋 Role Overview & Responsibilities
Location: Remote (Midwest & West Coast Preferred)
About usFuse is bringing FinTech to retail automotive in the US market.As a rapidly expanding startup, our primary goal is to streamline and simplify the car-buying process, making it both swift and automated. With Fuse, a single individual can effortlessly navigate through the entire vehicle purchase journey in an hour. From selecting the ideal vehicle to securing financing, our all-in-one ecosystem enables users to complete every step seamlessly, all from a single screen.
Job OverviewWe are seeking an experienced Support Specialist to provide exceptional technical support to our clients, assist in resolving software-related issues, and ensure a smooth user experience with our automotive software solutions.
ResponsibilitiesMaintain expert-level product knowledge and continuously update internal documentationAdhere to company procedures for efficient issue resolution between tiersMaintain departmental goals for case resolution timesCommunicate with customers through various channels to provide support and document all case interactions in SalesforceAchieve and maintain a client satisfaction score of 4/5 starsContribute to process improvements and the creation of SOPs
RequirementsFlexibility to work in shifts across different time zones2+ years of experience in a technical support role,in the automotive software industry - Strong knowledge of automotive industry processes and terminologyExcellent problem-solving, troubleshooting, and communication skillsProficiency with help desk software and familiarity with CRMs such as SalesforceAbility to work independently and as part of a teamStrong attention to detail and ability to manage multiple tasks simultaneously
BenefitsWe offer a competitive salary, a comprehensive benefits package, and opportunities for professional growth in a dynamic and fast-paced environment. If you are passionate about providing exceptional customer support and have a strong background in the automotive software industry, we'd love to hear from you.
MedicalDental/Vision401KUnlimited PTO
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