Contact Specialist

Overview

Fusion Medical Staffing is searching for a hard-working Contact Specialist to join our growing Front Desk team. You will be responsible for performing routine administrative work in answering phones, receiving the public, providing customer service, and data processing.

About Us

Fusion is an Omaha-based healthcare company with a mission to improve the lives of everyone we touch. We operate on the core values of being humble, driven and positive, and our award-winning culture is what makes us a great place to work. We are committed to impacting the healthcare industry in our work with travel healthcare professionals and medical facilities, and we pride ourselves in creating a healthy atmosphere for our employees to thrive.

Humble, Driven, Positive. These words guide everything we do, both personally and professionally. It’s a mindset that results in employees with strong character and a workforce that positively impacts every person reached. We are selective in the best way – working with Fusion means working with the highest standard of travelers, clients and healthcare partners.

Our core purpose is to improve the lives of everyone we touch. This means giving back to our local communities and supporting both current and future generations of healthcare workers. We do so through scholarships, traveler awards and Community Connection, our corporate employee philanthropy program.

All this gives us the honor to say we’re part of the Best of Omaha.

You want to do great things? We do too!Let's do them together.

Essential Functions

Greet and welcome visitorsAnswer and direct incoming phone calls accordinglyProvide customer serviceCheck general voicemail and fax inbox and forward accordinglyProcess name plates for internal employees and photo name badge for travelers as neededReceive, sort, and distribute incoming mail and packages (email recipients)Prep and print shipping labels for outgoing packages as needed and maintain postage meterStock office suppliesKitchen duties - Stock supplies and load / unload dishwasherAssist with new assignment start resume updates as neededProject work as needed

Competencies

Proficiency in English language (oral and written)Excellent communication and people skillsDetail orientedHumble, Driven, PositiveStrong organizational and time management skillsComputer skillsExhibit a high level of personal accountabilityResults driven mentalityCustomer service

Work Environment

This position operates as a local position and routinely uses standard office equipment.

Work environment defined:Local - position has in-office requirements and would require employee to live in the local areaHybrid - position has weekly in-office requirements but ability to work from home as well, would require employee to live in the local areaRemote - no in-office requirements, employee would not need to live in the local area

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without accommodation.

Employee is regularly required to talk and hearConstantly operates a computer and other office equipment, such as a phone, headset, calculator, copier, and printerThe person in this position may need to occasionally move about inside the office to access files, computer equipment, copier, etc.

Position Type/Expected hours worked

This is a full-time position, and standard hours of work and days are Monday through Friday, between the hours of 7:00 a.m. to 5:30 p.m. CST (flexible start/end times with manager discretion). Regular and punctual attendance is required

Required Education and Experience

High school diploma or GED2-3 years previous experience in similar role

Preferred Education and Experience

Strong Microsoft Office skills (Outlook, Word, PowerPoint, Excel)1 year relevant industry experienceProven experience as Reception/Front Desk representative

What we offer

BEST IN CLASS - Medical, dental and vision insurance to keep you and your family healthyFunding into Health Savings AccountsPaid time off for medical and parental leaveSupport for family planning, including adoption and surrogacy assistanceCompetitive 401(k) retirement plan with company matchCompany paid Short Term Disability/Long Time Disability and Life InsuranceHonor Paid Time Off - blended vacation and sick time to allow for flexible time-offFusion Profit Sharing incentiveIn-office and/or hybrid/remote work schedule with computer equipment set up for homeUp to $500 stipend for cell phone and internetReimbursement for wellness items and activitiesLearning and development reimbursementEmployee Assistance Program (Employer paid)Company eventsVolunteer and Community Engagement opportunitiesPaid company holidays: New Year's Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Black Friday, Christmas Eve (noon dismissal), and Christmas Day

Other Duties

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

This job description is not a comprehensive list of all activities, duties or responsibilities that are required of the employee for this job and is subject to change at any time with or without notice.

All potential new employees of Fusion will be required to successfully pass a background check prior to employment.

EEO DisclaimerFusion is an equal opportunity employerEOE/E-Verify Employer

Please be aware of fraudulent job postings that are not affiliated with Fusion. Communications from Fusion will come from a business email address (@fusionmedstaff.com). Fusion does not hire through messaging (whether text or other apps), social media, or email. Interviews will be conducted in person or through a secure video call. Fusion will not ask for sensitive information, payment, nor the purchase of equipment during the hiring process. We also will not send you a check to cash on Fusion’s behalf.