Credit and Collections Manager
📋 Role Overview & Responsibilities
Credit and Collections Manager
Location: Columbus, OH -- In Office Role
Reports To: CFO
FLSA Status: Exempt
About Us
Gardner has been serving clients across the country for over 75 years as one of the largest family-owned and operated Outdoor Power Equipment and Commercial Parts Distributors in the nation. Gardner facilities are strategically located in Ohio, Florida, Massachusetts, Mississippi, North Carolina and Oregon. Totaling over 900,000 square feet, the warehouses contain over 165,000 active SKUs and are capable of processing over 6,000 orders per shift. Our lines include Kohler Engines, Cub Cadet, Stanley Black & Decker (formerly MTD), Hydro-Gear, Husqvarna, Troy-Bilt, Oregon Forestry and Outdoor Equipment Parts, Tuff Torq, Generac, SpeeCo and many more. Our goal is to provide the best possible value-added customer experience every day.
Summary
The Credit and Collections Manager will be responsible for overseeing and optimizing the credit and collections functions within the organization. The manager will lead, guide and direct the credit team on credit and collections activities to ensure timely collections from our customers.
Job Role/Responsibilities
Lead, guide and direct the credit and collections team.Develop and implement effective credit policies and procedures. Monitor and evaluate them for continuous improvement.Analyze credit data and financial statements to determine credit worthiness and credit limits.Review of credit applications for extension of open account credit.Manage the collections process, ensuring timely and effective resolution of overdue accounts.Research account disputes and billing discrepancies.Make decisions on pending orders that are to be shipped based on account credit history.Perform account and payment reconciliations.Identify delinquent accounts, bad debt and financial exposure. Work to provide a positive solution.Initiate necessary process and steps to limit exposure of company to financial fraud.Collaborate with the cross-functional teams to address customer credit concerns.Negotiate payment plans and settlements with customers when necessary.Manage the A/R aging reports.Prepare regular reports on key credit and collection metrics for management review.Other duties as assigned.
Qualifications
Bachelor’s degree in Accounting, Finance or related field. May accept experience in lieu of degree.Proven experience in credit and collections, with at least 5 years in a leadership role.Minimum of 5 years of experience in commercial credit operations is required.Experience performing business credit analysis and making credit limit recommendations.Proficient in using credit scoring models and financial analysis tools.Proficient in the use of MS Office and financial management software.Excellent leadership and organizational skills.Strong analytical and problem-solving skills.Excellent negotiation abilities.ERP experience is required – Microsoft Dynamics 365 preferred.Excellent written and verbal communication skills.Strong ethical standards and high levels of integrity.
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