Aviation Product Support Specialist 1 (Sunday - Wednesday 7 AM - 6 PM)
📋 Role Overview & Responsibilities
Overview
We are seeking a full-time Aviation Product Support Specialist 1 (Sunday - Wednesday 7 AM - 6 PM) in our Olathe, KS location. In this role, you will be responsible for providing basic-to-moderately complex product support on Garmin aviation products, to include technical and sales support and other customer service related actions.
Essential Functions
Receive, answer and take ownership of customer technical inquiries regarding products, software applications, orders, pricing, and other services offered for Garmin aviation products via telephone, letters and electronic mail while maintaining company imageDevelop extensive expertise on the specifications, capabilities and operation of all Garmin aviation products within various airspace systems around the worldRemain current on changes in policies, procedures, and product offeringsProvide reliable solutions to a variety of problems using sound problem-solving techniques and report all issues affecting customer satisfactionIdentify and recommend improvements in Garmin products, documentation, and procedures as well as monitor, document and report failure trends in Garmin equipmentReview special circumstances and authorize warranty service when deemed appropriateProvide operational support for Garmin’s aviation products, including detailed support of the full ranges of operation in the National Airspace System (VFR & IFR)Provide guidance on regulatory topics concerning various equipment and aircraft operations under 14 CFR Parts 91, 91-K, 135, and 121Provide aviation database update support for Garmin portable and panel mounted aviation productsEnsure all customer (OEM) information and Garmin business information is maintained in strict confidence
Basic Qualifications
High school diploma or GED AND a minimum of 1 year customer service experienceDemonstrated interest in Aviation and desire to attain pilot ratingsDemonstrated strong and effective verbal, written, and interpersonal communication skills and driven problem solver with proven success in solving difficult problemsDemonstrated proficiency in operating/troubleshooting Windows operating systems and skill in data entry
Desired Qualifications
Private Pilot License and/or advanced pilot ratingsAviation Electronics backgroundAviation maintenance experienceProficiency in using and troubleshooting Macintosh operation systemsAircrew member
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
Frequently Asked Questions
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Click the “Apply for this Position” button on this page to submit your application directly to Garmin without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Olathe, KS with potential relocation and sponsorship assistance depending on candidate qualifications.
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