Segment Quality Lead

Overview

We are seeking a full-time Segment Quality Lead in our Olathe, KS location. In this role, you will be responsible for understanding and implementing basic quality tools and methods. You will also be contributing to provide program management as it relates to Voice of the Customer metrics. You will partner with our engineering and other corss-functional departments throughout the business to resolve customer facing issues, represent the customer experience, and improve our product performance.

Essential Functions

Drive resolution of customer issues across functional areas and work with product teams, suppliers and /or manufacturing to move issues to completionRepresent customer experience and product performance for released products to our businessSupport product development, testing, user experience and return processes for continuous improvement with appropriate sense of urgencyInvestigate Warranty returns by participating on cross functional teams of Engineering, Materials, Manufacturing, Customer Repair, and Process Engineering staff to identify and implement process/design improvements in order to continuously improve product qualityUnderstand and apply quality tools to aid in data management/issue resolutionDocument/communicate lessons learned across functional teamsParticipate in development of process FMEA, Control Plans, capability assessments, and measurement systems analysis Support root cause analysis of recurring quality failures and implementation of process and design improvementsLead reviews with business leadership for product quality objectives and support implementation and verification techniquesDevelop good relationships between the various team(s), other Garmin teams/departments and external entities (ex. customers, suppliers, etc.) including Garmin teams around the worldAct as single point of contact for Voice of the Customer related communications within the organizationKnow and understand organizational needs and quality objectives to support alignment throughout project lifecyclesKnow and understand Product Quality procedures, processes and metricsApply Garmin’s Mission, Vision, Values and Quality Policy and enthusiastically exhibit a desire to see Garmin succeedUnderstand and apply Garmin’s Mission Statement as well as Quality Policy

Basic Qualifications

Bachelor's Degree in Engineering or related Engineering technical fieldExcellent academics (cumulative GPA greater than or equal to 3.0 as a general rule) with the demonstrated ability to apply learned knowledgeDemonstrated ability to complete project management tasksMust possess the ability to operate effectively within a team environment and work across functional and organizational boundariesDemonstrated ability to implement quality improvement tools in a team environmentDemonstrated strong and effective verbal, written, and interpersonal communication skillsDriven problem solver with proven success in solving problemsMust demonstrate flexibility and a commitment to meeting deadlines and demonstrate the ability to deal with confidential company mattersDemonstrated proficient computer skills in Microsoft Word, Excel, PowerPoint, and AccessExperience with business intelligence and reporting toolsMust be positive, detail oriented, organized, analytical, team oriented, and a multi-tasker with the ability to prioritize, work effectively, and manage time in a fast paced, deadline-driven environment with excellent follow-up skills and minimal supervision

Desired Qualifications

Previous work or internship experience in a quality engineering roleExperience with business intelligence and reporting tools

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits