Client Services Representative
📋 Role Overview & Responsibilities
Job Title- Collection Support/ Client SupportDuration- 6 months & Highly possibility of extensionLocation- Stamford, CT / Fort Myers, FL / Irving, TXClient- GartnerRate- $15 - $17 p/hr on W2
Job Description
Duties
- **For Suppliers*** Candidates can be 100% Remote, big plus if they are local to a Gartner Center of Excellence but not mandatory (Stamford, CT / Fort Myers, FL / Irving, TX)
Candidates MUST be willing to Support EST, shift is Full-time: Monday - Friday 8am - 5pm (no flexibility)
Candidates should have 2-3 years relevant professional experience for consideration
Candidates must have Bachelors degree for consideration
Please consider submitting candidates that come from fast paced Tech backgrounds / Data Entry / Ticket handling roles over Customer Services roles as this is a NO-PHONE role so expertise speaking with customers won't be applicable in this role.
Role Details
The primary responsibility of the role is to support Gartner’s Global Services & Delivery and Sales teams with the timely processing of Proof of Concept (POC) requests. This in turn will drive Guided New Business for Gartner through effective POC execution.
Requirements:2-3 years relevant professional experience required for consideration.
Key Responsibilities
Monitor assigned email box and promptly processing emails into the CRM database during working hours.
Edit POC Requests in Gartner’s CRM system against daily requests received via email exchange with the internal stakeholders (TAT of 24 hours to be maintained)
Maintain and update the POC request tracker for operational view on the requests
Work alongside the team to drive operational excellence by continuously iterating processes across the prospect lifecycle
Support the team in partnering with stakeholders to identify opportunities for efficiency improvements and enhanced experiences to ensure the SLA of 24 hours for EP assignment is met
Act swiftly when a received email requires action whether it's taking the action or flagging it to the leadership
Actively monitor the request queue and promptly routing requests during shifts
Skills
Desired Skillsets
Proficient in English language
Strong verbal and written communication
Prior work experience in backend / business operations
Preferred: Experience working across multiple time zones
Ability to work with cross-functional teams
Ability to use problem solving skills to highlight urgent issues, when needed.
Working knowledge of Macros would be a plus
Education
Bachelor's degree
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