Senior Account Manager

Are you a proactive, detail-oriented professional who is passionate about forging strong relationships with retail customers while driving sales growth? We are seeking a Senior Account Manager to join our team. This role is pivotal in managing and nurturing several key retail accounts, ensuring customer satisfaction, and achieving business objectives. Successful performance in the Senior Account Manager position may progress into Sales Lead role, where you will have increased responsibility driving initiatives on key accounts.

Key Responsibilities:Develop and maintain relationships with retail customers to understand their needs and influence outcomes.Collaborate with Sales to manage and execute details for national retail account programs, ensuring alignment with objectives and timelines.Comprehend business strategies and processes to meet customer requirements.Facilitate internal tasks and communication to ensure program objectives are met on time.Provide recommendations and work with cross-functional teams to optimize program management and development.Maintain accurate records and update internal process documents with a strong emphasis on detail.Conduct margin analysis and pricing reviews to align current programs with historical data and industry standards.Ensure customer needs are met while aligning with company goals and objectives.

Minimum Qualifications:Bachelor's degree or equivalent experience with 3+ years in account management for large retail accounts.Excellent written and verbal communication skills with a customer-focused perspective.Advanced skills in Microsoft Office Suite (Excel, Outlook, PowerPoint) and experience with retail customer web portals.Strong analytical skills with a background in Mass retail.Ability to analyze and resolve issues in an effective and timely manner.Strong organizational skills and attention to detail.Ability to prioritize and multitask in a fast-paced environment. Garven Design Group creates custom gifts and gift packaging for our retail partners. We offer a hybrid work environment and a comprehensive benefits package. This role offers an exciting opportunity to contribute to our growth and success in the retail sector while working within a collaborative and supportive team environment. This position is based out of our office in Edina, MN.