Airport Passenger Assistance Agent
📋 Role Overview & Responsibilities
Job Summary
Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the airport. Passenger Assistance Agents may also push wheelchairs and carry personal items of passengers. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. A professional and positive image must be consistently displayed by the employee.
Current Shifts: 4AM- 8AM and or 3PM-7PM
Responsibilities
Assist passengers as needed through arrival and check-in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival Operate equipment to include the jetway, computer keyboards, and carrier-specific reservation/ ticketing software Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas Assist with their personal needs and lifting bags at least 50 lbs. Inspect and verify passenger documentation Direct passengers through Customs, Immigration, and Quarantine
Requirements
Must be at least 18 years of age Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail. Ability to read, speak, and understand the English language. Ability to stand for long periods of time Able to greet and assist all customers in a prompt, friendly, and courteous manner. Perform any reasonable customer service related job duty requested by Company supervision and/or airline customer. Must possess good communication skills and a friendly, outgoing personality. Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law Must be able to work nights, weekends, and holidays
Apply Now
Frequently Asked Questions
How do I apply for the Airport Passenger Assistance Agent position at GAT Airline Ground Support? ▼
Click the “Apply for this Position” button on this page to submit your application directly to GAT Airline Ground Support without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Austin, TX with potential relocation and sponsorship assistance depending on candidate qualifications.
Are there any candidate fees on Hirely? ▼
No. Hirely is completely free for candidates. We never charge registration fees or placement fees.
Legitimate employers will never ask you to transfer funds, purchase equipment from unauthorized vendors, or pay application/visa fees. Hirely rigorously monitors listings, but always verify communication is from official corporate email domains.
Learn how to protect yourself against employment fraud →