Retail Account Coordinator

At Generac, we bring our best energy to work every day and promote a drive to win while respecting others and supporting growth. Join us, as we inspire change for a better world, positively impact our people and the community, influence and achieve positive results that support growth, and innovate the industry.

Job Summary: The Retail Account Coordinator provides customer and administrative support to assigned retailers and ecommerce accounts. Responsible for providing customer support to retail associates regarding order status, lead times, quotes, product information, and process support. The role is also responsible for the administration and management of customer orders, internal processes, and system information to ensure compliance with assigned customer requirements.

Essential Duties and Responsibilities: Provide excellent customer service by answering inquiries on product information, pricing, and availability to our retail channel partners via phone, email, and customer portalsOwnership and responsibility for processing, revising, canceling, monitoring, and tracking assigned customer’s orders to ensure on time shipping Collaborate with internal departments to manage the implementation of internal processes that ensure compliance with customer requirements Ensure EDI information such as pricing, order acknowledgements, and inventory is transmitting to partners correctlyMaintain customer information within ERP system for assigned customer base Manage information and communication in external customer portals

Minimal Qualifications:Associate's degree in business or equivalent experience2-year relevant internship, administrative, and/or customer service

Preferred Qualifications:Previous experience using SAP or equivalent ERPExperience with Microsoft Office suites including ExcelPrior experience in B2B customer service, sales support, inventory control, or administrative roleExperience in a retail environment

Knowledge, Skills & Abilities:Proficiency in Microsoft Office Suite softwareEffective verbal and written communication skillsGreat attention to detailExcellent interpersonal skillsEffective time management, organizational, and prioritization skillsAble to plan and coordinate cross functional process implementation

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Up to 10% travel and valid Driver’s License required.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”