Information Technology Support Specialist (Active TS/SCI /wPoly)
📋 Role Overview & Responsibilities
Job Description
Type of Requisition
Regular
Clearance Level Must Currently Possess
Top Secret SCI + Polygraph
Clearance Level Must Be Able To Obtain
Top Secret SCI + Polygraph
Suitability
Public Trust/Other Required
Job Family
Help Desk
Skills
Job Qualifications
Computer Repairs, Help Desk Support, Information Technology (IT), Remote Support, Troubleshooting Hardware
Certifications
None - None
Experience
3 + years of related experience
US Citizenship Required
Yes
Job Description
Transform technology into opportunity as an Information Technology Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As an Information Technology Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on an Information Technology Support Specialist joining our team to provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone.
HOW AN INFORMATION TECHNOLOGY SUPPORT SPECIALIST WILL MAKE AN IMPACT
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and softwareMay coach and provide guidance to less-experienced professionalsApplies basic diagnostic techniques to identify problems, investigate causes, and recommend solutionsProvides remote support access through desktop mirroring and other remote access applications for worldwide sitesIdentify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
What You’ll Need To Succeed:
Required Experience: 3+ years of related experienceRequired Technical Skills: Installs, modifies, and repairs computer hardware and software both in person and using remote access toolsRequired: IAT Level 1 certificate is required within 6 months of start dateSecurity Clearance Level: TS/SCI w/PolyRequired Skills and Abilities: Maintains current knowledge of relevant technology as assignedLocation: On-Site in Annapolis Junction, MDUS Citizenship RequiredShift: Monday - Friday 2pm-10pm
Gdit Is Your Place
401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn from
#GREENWAY
#ITPolyMD
#GDPoly
Scheduled Weekly Hours
40
Travel Required
Less than 10%
Telecommuting Options
Onsite
Work Location
USA MD Annapolis Junction
Additional Work Locations
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Frequently Asked Questions
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Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Annapolis Junction, MD with potential relocation and sponsorship assistance depending on candidate qualifications.
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