Systems Administrator (Tier 2 Deskside Support), Mid
📋 Role Overview & Responsibilities
Job Description
Type of Requisition
Regular
Clearance Level Must Currently Possess
Top Secret/SCI
Clearance Level Must Be Able To Obtain
Top Secret SCI + Polygraph
Suitability
Public Trust/Other Required
Job Family
Systems Administration
Skills
Job Qualifications
End Users, IT Troubleshooting, Windows System Administration
Certifications
Security + - CompTIA
Experience
5 + years of related experience
US Citizenship Required
Yes
Job Description
Transform technology into opportunity as a Systems Administrator (Tier 2 Deskside Support) with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Systems Administrator (Tier 2 Deskside Support) you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Systems Administrator (Tier 2 Deskside Support) joining our team to Support our intelligence customer in St. Louis, MO.
Job Description
HOW A SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT
The Tier 2 Desktop Support Technician provides Deskside IT Service support to the UDS End User Devices deployed at NCW. End user device equipment consists of workstations (thin and thick clients), monitors, KVMs, print, fax and scan devices, secure tablets and laptops, VoIP devices, Desktop VTCs (DVTCs), removable media, and associated accessories. The individual will fulfil Installation, Move, Add, Change, and Disposal (IMACD) service requests, and support the completion of special projects.
Primary Responsibilities
Provide support for implementation, maintenance, and incident troubleshooting of IT systemsManage hardware in all stages including unpacking and setup of end user devicesResolve IT incidents from cradle to grave, working close with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contractInstall application software on end user device workstations via scripted install packagesInventory management of UDS deployed software and end user devicesNetwork and locally attached printersAssist users in accessing and using IT systemsProvide user education and training in basic hardware and software functionsCreate and maintain documentation and SOPs to train new employeesUtilization of a ServiceNow based ticketing database to track, update and resolve break/fix incident tickets and in fulfilling new requests submitted and tracked as Demands and RITMsIdentify and execute process improvements and other enhancements that improve operational efficiency.
Basic Qualifications
WHAT YOU’LL NEED TO SUCCEED:
TS/SCI Clearance w/ ability to obtain CI PolyKnowledge in one or more of the following areas:Workstations (thin and thick clients)MonitorsKVMsPrint, Fax and Scan Support ServicesAudio Visual ServicesVoice and VTC Support ServicesDesktop Image ManagementVirtual Desktop Infrastructure (VDI) Support ServicesHome Directory and Profile Support ServicesE-mail Support ServicesSoftware Support ServicesDomain Name Services (DNS)Dynamic Host Configuration Protocol (DHCP)Patch Management (Windows)Excellent troubleshooting capabilities and strong communication skills.Strong work ethic and attention to detailStrong organizational skillsStrong writing skills (document creation and management)Strong time management skills and ability to work flexible schedules to meet job requirementsAbility to work independently on projects and/or tasksAbility to regularly stand and walk between buildings on a large campusAbility to move and lift computers, printers, monitors, and other hardwareExperience and/or knowledgeable with; Windows 7; Windows 10; Citrix; SMS; and SCCMTechnical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.)Team player and willing to both share knowledge and learn from others to ensure team's successEnthusiasm and ability to adapt to new and changing technologiesA+ Certification, N+ Certification, Security + or other DoD 8570.01M certificationThin Client using Virtual Desktop Infrastructure (VDI) TechnologyThick & thin web-based applicationsITIL v3 FoundationsTechnical writing
Education & Experience
Requires Bachelor's Degree or an equivalent combination of years of experience and education and 5+ years of prior relevant experience.
Location: Customer Site
US Citizenship Required
Gdit Is Your Place
401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays
#RoverGSS
Scheduled Weekly Hours
40
Travel Required
None
Telecommuting Options
Onsite
Work Location
USA MO St. Louis
Additional Work Locations
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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