Office 365 & collaboration SME
📋 Role Overview & Responsibilities
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Principal Consultant - Office 365 & collaboration SME
Responsibilities:Managing Office 365 & collaboration Infrastructure (Skype/Team, OneDrive, SharePoint) end to end.Implementing security features and working with engineering teams for designing, testing, and implementing enhancements.Support integration with security & compliance solutions.Managing O365 licenses, costs with regular reporting.Ensuring safety & security of the data & O365 infrastructure.Supporting the escalated requests, major incident management, RCA & RCCA.Identifying & implementing continuous improvement & automation opportunities.Mentor other resources & analyzing the incident trends and coming up with solutions.Maintaining design & configuration documentation up to date.Maintain high end user experience.Knowledge in SharePoint 2013, SharePoint Online and Power Platform (Power Apps, Power Automate and Power BI)
Qualifications we seek in you!Minimum Qualifications / SkillsBachelor’s or Master’s degree, O365 & ITIL certifications.Proven experience as a Office 365 & Collaboration SME or similar role.
Preferred Qualifications/ SkillsStrong working experience on migrations and hybrid Exchange infrastructure.Strong troubleshooting skillsExperience designing and implementing Microsoft Office 365, Exchange Server, and Active DirectoryPractical knowledge of Active Directory Federation Services (ADFS), Windows Server, Azure and Office 365 solutions.Direct experience migrating from on-premise to cloud storage (SharePoint online, Teams etc.)Direct experience with on-premise Active Directory, Azure Active Directory and Hybrid deploymentsDirect experience in managing and configuring Skype/Teams infrastructure & understanding/experience in configuring and supporting conference room devices would be a plus.Experience with PowerShell, PowerShell Workflow and troubleshooting PowerShell ISEDirect Experience migrating email from Exchange on-premise/hosted to Exchange online through various migration methods (Cutover, Staged, Hybrid)Implementation of advanced functions of Office 365 Security and Compliance center – AIP, ATP, Mail flow rules management, Managing DNS records, Exchange online protection, SPAM & security controls.Excellent people skills with ability to handle difficult personnel situationsStrong written and verbal communication skills.Understanding/experience in managing Intune tenants and MDM would be an advantage.Open to cross-skill to other technologies per the business requirement.Strong communication and collaboration skills.Relevant certifications (e.g., MCSE, VCP) are a plus.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
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This position is located in Rockville, MD with potential relocation and sponsorship assistance depending on candidate qualifications.
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