Wind Turbine Support Operations Manager

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

Inviting applications for the role of Wind Turbine Support Operations ManagerIn this role, the Wind Turbine Support Manager leads a 24x7 team of Remote Wind Turbine Support Technicians and Shift Leads to ensure successful delivery of the process transformation commitments to our clients.

ResponsibilitiesPrioritize, guide, and provide excellent operational oversight towards the development of team personnel and shift leads.Ensure adherence towards operational goals for the company and our client.Excellent problem solver, hyper logical and goal-oriented thinker.Exhibit and drive an attitude that promotes and energized and engaged workforce.Logical ability to quickly grasp requirements from the client and apply in the form of formula setup.Ensuring operational rigor/governance activities are adhered and followed upon.Maintain weekly and monthly dashboards to ensure adherence to delivery expectations, while also highlighting and addressing team delivery performance concerns.Identify the training needs of the team and facilitate the same.Proactively manage and maintain staffing/new hire support levels.Build and maintain effective partnership with key cross functional leaders.Managing day to day people and process issues like shrinkage, client escalation, work queue management etc.

Qualifications we seek in you!Minimum QualificationsBachelor’s degree or a minimum 7+ years relevant professional experience managing personnel, teams, analytics, and data management systems.Enthusiastic and proactive team leader, with excellent people leadership skills.Excellent communication & interpersonal skills – verbal and written.Excellent presentation skills – in person & virtually.Excellent problem solver, hyper logical and goal-oriented thinker.Demonstrated ability to hold accountability and drive successful operations.Strong understanding of business performance management, setting up KPI’s, SLA’s, and other related Performance metrics.Ability to drive process change.Able to create & maintain relationships easily.Ability to think critically and make quick decisions.Ability to work effectively in team environment.Proficient in Microsoft Office – Excel, PowerPoint, WordLead client engagements and governance meetings.Escalation management.

Preferred Qualifications/ SkillsProject managementGreen Belt/ Lean Six Sigma experience, with hands on exposure to Lean methodologies.Experience with leading teams in a 24x7 environment.Proven track record of collaborating with cross-functional groups to produce results.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.