Administrative Support for the Premium Audit Center
📋 Role Overview & Responsibilities
Job Title: Administrative Support for the Premium Audit CenterLocation: Phoenix, AZ
SummaryThe main job function will be to make audit assignments, triage completed work obtain new line contact information, and update applicable systems, proprietary systems, and use of the internet.
Job ResponsibilitiesObtain newline contact information and update applicable systems (ex.-Premium Audit Systems-Proprietary and will be taught to the candidate)Audit assignments and back-office support through daily/monthly low-complexity tasksComplete audit assignment packages; which may include rating information, applicable endorsements, loss runs, WCRIB (Work Comp Rating Insurance Bureau) Inspection reports for audit staff, or communication to audit vendor.Work order creationAdministration of various email boxes supporting line of business underwriting, field auditors, vendors, or review staffBased on the provided information, Triage completed work to ensure proper routing and updating applicable systems with received datesMonthly self-reporting of applicable performance metrics, which may include production, time & attendance.Update and maintain all manual vendor, line of business, and other miscellaneous reporting requirementsValidation of vendor invoices against assignments
SkillsNo Phone support or experience is needed in this roleAccountabilityProactively seeks guidance and clarificationTakes responsibility for acquiring and developing job-related knowledgeEffectively prioritizes work and delivers accurate resultsMakes decisions with minimal supervisionCustomer FocusWith guidance, demonstrates an understanding of customer needs and expectationsDisplays responsibility for customer issues from beginning to resolutionTeamworkTakes action to achieve team goalsCoordinates own work efforts with others
Education and Experience0-2 years of business or customer service experienceA high school degree or equivalent is required.Computer Experience required to be able to work in Excel on spreadsheets (basic experience needed)Insurance, Premium Audit, Work Comp and/or General Liability background would be preferred
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This position is located in Phoenix, AZ with potential relocation and sponsorship assistance depending on candidate qualifications.
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