Manager- Ambulatory & Virtual Care

This position provides department level leadership direction and support to implement the strategic and operational objectives of Gillette Children's Specialty Healthcare in our ambulatory and virtual care environments. The position has responsibility for ensuring the provision of high quality, safe care and achieving exemplary patient experiences while developing an engaged staff and provider group. The incumbent will introduce approved organization ambulatory tactics for performance improvement, operational efficiency, and enhanced patient experience.

Compensation and Benefits InformationThe annual salary range for this opportunity is $112,361.60 to $168,563.20, with a median salary of $140,462.40. Pay is dependent on several factors including relevant work experience and internal equity. Salary is just one component of the compensation package for employees. Gillette supports career progression and offers a competitive benefits package, including a retirement saving match, tuition and certification reimbursement, paid time off, and health and wellness benefits for .5 FTE and above.

Qualifications RequiredBachelor’s degreeMinimum of 3 years of experience in ambulatory operations, leadership, supervisory or managerial role within a relevant clinical setting.

Knowledge, Skills and AbilitiesAbility to manage process improvement initiatives under guidance of senior leadership.Demonstrate ability to work closely with physicians and clinical providers.Strong knowledge, skills, and experience in communicating with diverse groups, negotiating complex issues and in maintaining professional relationships.Time management, problem solving, protocol, policy, and procedure development skills.Understand trends and changes in the healthcare environmentInterest in and commitment to advancing services for individuals with disabilities.Excellent customer service skills.Demonstrated managerial leadership including:Ability to execute new and significantly revised workflows and processes on time and within budget.Ability to manage across function and service types with excellence in staff engagement, customer experience, and operational efficiency.

Preferred Management of human resources experience, including recruiting and retention, staffing and performance management.Experience working with individuals with disabilities.Masters in related field. Additional educational preparation and/or professional certification or advancement.Financial and budget management experience.

Gillette Children’s is committed to recruiting and retaining a diverse team, as we know that the diverse experiences of our employees make Gillette a stronger and better organization. We are committed to creating an equitable and inclusive environment where all patients, families and staff are welcomed and valued. We believe diverse perspectives and identities foster excellence, improve patient care and are essential for Gillette to fulfill its mission. Our team members collaborate to help patients of all backgrounds and abilities reach their full potential.

Gillette Children's is an equal opportunity employer and will not discriminate against any employee or applicant for employment because of an individual's race, color, creed, sex, religion, national origin, age, disability, marital status, familial status, genetic information, status with regard to public assistance, sexual orientation or gender identity, military status or any other class protected by federal, state or local laws.

Gillette Children’s is a global beacon of care for patients with brain, bone and movement conditions that start in childhood. Our research, treatment and supportive technologies enable every child to lead a full life defined by their dreams, not their diagnoses. To learn more about working at Gillette Children's, please visit https://www.gillettechildrens.org/careers.

Gillette Children's participates in the U.S. Department of Homeland Security (DHS) E-Verify program which is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. If E-Verify cannot confirm that you are authorized to work, Gillette will give you written instructions and an opportunity to contact DHS or the Social Security Administration (SSA) to resolve the issue before Gillette takes any further action. Please visit https://www.e-verify.gov/ for further details regarding e-verify.