Inside Customer Service Associate
📋 Role Overview & Responsibilities
Glastender Inc. is a family-owned manufacturer of commercial bar and restaurant equipment, known for its high-quality products and innovative solutions. With a strong commitment to the customer experience, Glastender has been serving the industry for over 50 years, providing establishments with state-of-the-art equipment and exceptional service.We are currently looking for an Inside Customer Service Associate who can communicate with outside customers by providing exceptional customer service by addressing their concerns and resolving issues promptly (inquiries, orders, and product information via phone and email). Qualified candidates would be able to perform and possess the following skills:Design bar equipment layouts using the best application of Glastender products.Compile and submit quotations, perform order verification, order entry, and complete detailed shop drawings for use in production.Strong communication and organizational skills and demonstrated attention to detailStay updated on product knowledge and industry trends to effectively assist customers.Maintain customer records and update the computer systems with relevant information.Strong computer experience, with word processing and spreadsheet software (AutoCad software experience preferred). Able to multi-task and navigate different software programs efficiently.Experience in a business sales setting and/or college courses in business and marketing preferredPrevious customer service experience requiredIf you are excited about providing exceptional customer service and thrive in a collaborative team environment, we want to hear from you. You will play a pivotal role in supporting our sales team and ensuring a seamless experience for our customers. This position is perfect for individuals with a passion for customer service and a great approach to sales support.Join Glastender Inc. and be a part of an industry leader committed to excellence in every aspect of our business.
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Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Saginaw, MI with potential relocation and sponsorship assistance depending on candidate qualifications.
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