Customer Success Manager

Description

Summary of This Role

The role of a Senior Account Manager is to be an expert of their client(s) business strategy, goals, and objectives. The Senior Account Manager identifies success metrics for their client(s) to drive overall client satisfaction and growth. This role will lead initiatives to foster strong client relationships, measure TSYS Product value for adoption and retention, identify whitespace opportunities, and ultimately drive measurable organic growth. The role will develop strategies to drive client outcomes and will collaborate closely with sales and support groups to demonstrate value to the client and identify opportunities for expanded business.

What Part Will You Play

Responsible for fostering the client relationship, acting as the voice of the customer, and identifying product support and development needs. Champions the client’s needs and leads communications internally and ensures client needs are prioritized. Leads and ensures retention and maintenance of long-term relationships with clients based on strategic direction of client’s business. Ensures understanding of the client business to identify new product or service opportunities. Aligns client’s needs with internal solutions. Is responsible and accountable for the accurate and timely forecasting of all revenue and lines, on a monthly basis. Validates monthly billing to the client to ensure accuracy and timely issuance of invoices. Ensures revenue targets are met. Collaborates with internal stakeholders to identify, create, and deliver the successful closure of cross sell opportunities of products and services. Fully understands the client organization and strategy. Define relevant propositions for each client and qualify opportunities to ensure high probability of win and successful delivery. Accountable for the profitability of the client; achieve agreed revenue targets. Accountable for renewal of client contracts Stay abreast of industry trends, regulations, and competitive products to strategically identify and target sales opportunities. Navigates competing agendas to establish united goals and aligns multiple stakeholders to speak with “one voice” to the client. Becomes valued industry advisor for clients and leverages TSYS organization as a tool to drive client success. Creates novel approaches to solve complex problems, to include challenging client’s thinking. Utilizes key performance indicators (KPIs) to optimize client satisfaction and account health. Promotes continuous personal development and cross-pollination of knowledge across their teams to develop more advanced expertise. Seeks opportunities to train, coach and mentor team members. Models a growth mindset by exhibiting a willingness to step into unfamiliar situations. Serves as role model for consistent persistence amidst significant challenges.

Minimum Qualifications

Bachelor’s Degree Relevant Experience or Degree in: Degree in Finance, Marketing, Business etc.; Combination of relevant training and/or experience in lieu of degree Typically Minimum 8+ Years Relevant Exp Experience in client facing roles and/or financial industry. MBA or advanced degree (preferred) Prior financial services, payment or technology experience Experience using Salesforce or similar technology Travel: 10-20% for internal and client meetings

The position listed in this requisition is ineligible for the referral bonus award program

This position is eligible to be considered for remote hiring anywhere in the USA