Maintenance Advocate III
📋 Role Overview & Responsibilities
Description
Summary of This Role
Researches and responds to customer requests via mail, email, fax and other means pertaining to cardholder/corporate accounts and ensures compliance with client, regulatory, and Association rules and regulations. Utilizes extensive knowledge of banking products and services to research, update and document cardholder accounts. Recognizes potential fraud, credit, collection and chargeback issues and forwards them to the appropriate department.
What Part Will You Play?
Performs routine updates and documentation (e.g. name/address changes, returned mail, etc.) of cardholder/corporate accounts. Begins to utilize knowledge of client products and services to research, update, and document moderately complex (i.e. low financial/compliance risk related) cardholder requests as directed; researches credit balance refunds, payments, fees, cash advance options, etc. Follows client policies and procedures to validate report disputes and remove/update inaccurate information from appropriate credit bureau systems. Determines/recognizes basis of cardholder requests that involve potential fraud, credit, collection or chargeback issues and forwards to the appropriate department for resolution. Picks up, reviews, sorts, digitally scans, and distributes mail for appropriate action. Demonstrates a working knowledge and ensures conformity to basic client standards/policies/procedures, regulations and Association requirements to avoid violations and punitive financial action. Assists with scheduling personnel/resources and prioritizing jobs to ensure uninterrupted workflow.
What Are We Looking For in This Role?
Minimum Qualifications
High School Diploma or Equivalent Typically Minimum 2 Years Relevant Exp Credit or banking experience
Preferred Qualifications
None Identified
What Are Our Desired Skills and Capabilities?
Skills / Knowledge - Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations. Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments. Computer skills - Knowledge in applicable software, e.g. Lotus Notes, Global Payments Applications, onBase, Microsoft Office, Credit Bureau system, client websites, payment processing systems Communication skills - Frequent written and verbal communication with cardholders, clients and vendors (US Postal Service) Industry knowledge - Strong knowledge of government regulations, client policies and Association compliance
Frequently Asked Questions
How do I apply for the Maintenance Advocate III position at Global Payments Inc.? ▼
Click the “Apply for this Position” button on this page to submit your application directly to Global Payments Inc. without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Jeffersonville, IN with potential relocation and sponsorship assistance depending on candidate qualifications.
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