Customer Service Representative (Truck Gate)
📋 Role Overview & Responsibilities
Job Details
Job Location
Vehicle Processing Center Georgia - West Point, GA
Position Type
Full Time
Description
About Hyundai GLOVIS America Inc.
GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.
Summary
The Customer Service Representative will coordinate all Customer Service & Support activities and programs to ensure a safe, healthy, accident-free, and productive work environment for all employees.
Primary
Responsibilities & Essential Functions
Process truck arrivals and process loaded truck departures
Process trucks as they arrive by recording the driver, truck number, and arrival date/time. Process trucks as they depart by entering load sheet info into iVELES and scanning baytags to match with load sheet. Upload and confirm complete. Allow driver to proceed offsite. If data in the departure is incorrect, provide instruction to driver to correct.
Secondary
Provide IT support for internal customers
Repair/Replace printers in all GUS facilities. Collect and distribute PDA devices at start and end each shift, inspecting units for wear and damage. Inventory IT equipment periodically to insure accountability and function. Respond to IT problem situations as needed for internal customers.
Inspect truck gate and truck loading area
Inspect the truck gate and truck load lanes each hour to ensure cleaniless. Report any spills or trash to the driver or carrier office. Log inspection results in log book. Notify Customer Service Manager and Facilities Maintenance of a spill.
Provide data research and analysis as requested/required
Find Veles data as requested by operations. Report results via email or spreadsheet.
Tertiary
Coordinate fleet shipment holds and releases to meet delivery windows specified by KUS.
Benefits
Medical Insurance Vision Insurance Dental Insurance Health Care & Dependent Care Flexible Spending Accounts (FSA) Basic Life and AD&D as well as Short and Long Term Disability Paid Vacation, Holidays, and Sick leave Pet Insurance Hospital and Critical Illness Insurance Wellness Program and Gym Reimbursement* 401(k) with Generous Matching Referral Bonuses* Auto Allowance* Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities* Discretionary Bonuses* Tuition Reimbursement* Benefits may vary by location. All benefits pursuant to Company policy
Qualifications
Skills
Ability to work effectively in group/team settings. Ability to respond to IT issues and Customer queries. Interpersonal and communication skills. Knowledge of MS Office applications to include Excel experience. Knowledge of customer service and support regulations and compliance standards. Excellent written and oral communication skills. Versatility, flexibility, and a willingness to work within changing priorities with enthusiasm.
Education & Experience
High School Diploma/GED required 1-2 years experience in Customer Service/IT Support required; 2-5 years experience preferred Valid Driver's License
Physical Requirements
Ability to sit in front of a desk and/or in front of the computer for long periods Repetitive use of hand/grasping product, writing, and typing Lift up to 20 lbs. Carry up to 20 lbs. Stand/walk Drive
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Working and Environmental Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Typical office environment with low-level noise exposure. Communication with employees and field partners will be primarily conducted via phone and email.
The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.
Frequently Asked Questions
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This position is located in West Point, GA with potential relocation and sponsorship assistance depending on candidate qualifications.
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