AVP Digital Strategy and Operations

Overview

Why GMF Technology?

GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization - we have a startup mindset, and preserve our small company culture, in a public company environment with financial stability and intense growth over a decade-long history. We are data junkies and trust in data and insights to advance our business objectives.

We take our goal of zero emission, zero collision, zero congestion, and zero friction very seriously. We believe as the auto finance market leader we are in the driver's seat to lead us in the GM EV mission to change the world.

We are building global platforms, LATAM, Europe, China - and we are looking to grow our high-performing team. GMF is comprised of over 10,000 team members globally. Join our fintech culture within a Blue-Chip company where we are changing the way we use technology to support our customers and business.

Responsibilities

About the role

The AVP of Digital Strategy and Operations is responsible for efficiently scaling digital technology and marketing capabilities and will play a pivotal role in the development and execution of our digital technology organization. This leader will be responsible for aligning and integrating resources across the organization, leading high performing teams and managing the digital organization's strategy and operational needs. They will also work closely with other department leaders, stakeholders to support critical initiatives, drive organizational OKR's and establish performance measures.

This role involves promoting knowledge-sharing and driving practice consistency within digital initiatives. The AVP must possess strong communication skills, be adept at building relationships and have a proven track record of leadership within digital products and or initiatives. Position requires substantial collaboration with Executive leaders, other departments, and business partners in order to provide support. In addition, they will have contact and interaction with all levels of management and departments across the organization, as well as external customers, vendors and/or contractors.

Qualifications

What makes you a dream candidate?

Ability to lead project/program lifecycle from strategic planning to tactical activitiesExceptional ability to build mutually effective partnerships with business stakeholders, IT, brand,executives, vendors and other key business units to deliver coordinated and consistent experiences across products, lines of business, channels and campaignsAnalyze complex issues, apply financial analysis, and use sound judgment to make strategic decisions that balance long and short term business goals and objectivesTranslate broad strategies into specific action plans, utilizing existing resources and information to achieve strategic objectives and improve business resultsFoster and champion an environment that promotes trust, continuous improvement, innovation, quality outcomes and self-developmentDevelops direction and aligns department priorities to that of the organization and realign strategic direction when appropriateCoach, mentor and train team members to establish a consistent level of quality, accuracy, accountability and compliance of department standardsManage department performance using key information, processes and systems to ensure accountability for achieving business resultsResponsible for development of ad hoc analysis and presentations for Executive leadershipConduct discovery, define objectives and scope, document current and future-state processes, document risks and assumptions, and oversee implementationAssist leadership with preparation and maintenance of detailed and comprehensive documentation of processes and proceduresPerform other duties as assigned, conform with all company policies and proceduresAssist leadership with all aspects of the annual budget, forecasting, reporting and maintenanceSupport Digital leadership, FP&A, Tax and Procurement with finance related inquiries/requests, including, but not limited to requisitions, purchase orders, SOWs, funding documents and forecastsBuilds partnerships, supports and gathers feedback with cross-functional teams including procurement and cybersecurity to ensure all vendor engagements remain compliant with GM Financial policies and proceduresProvide executive leadership level reporting on the score carding of Vendors and status of Digital Vendor Management activities on a regular basis by monitoring vendor metrics and staff activitiesDevelop, lead and implement effective vendor governance programs through working with key stakeholdersResponsible for the department budget, capacity planning, and audit & regulatory compliance related to vendor management in the Digital and Marketing organization. This role will also be the primary liaison between Digital and Financial Planning & Analysis, Corporate Vendor Management, Tax and Procurement on all Digital financial affairsFacilitate and maintain relationships between our organization and vendors/partners, creating standards for the vendors and ensuring vendors are delivering maximum value through their services while managing risk for GM FinancialPerform other duties as assignedConform with all company policies and proceduresAdvanced knowledge of business processes for supported business groupsKnowledge of digital technology methodologies, policies, standards and best practicesKnowledge of best practices in technology governance and regulatory landscapeKnowledge of GM Financial's core business functions, policies and proceduresSignificant experience in a large and complex business environmentAdvanced working knowledge of information systems and operations systemsAdvanced knowledge of reporting tools and systems such as Cognos, Oracle Finance, EPM, ServiceNowAbility to effectively communicate to all levels of managementCommunicates quickly, clearly, concisely, appropriately and intelligentlyAbility to understand opportunities from a business, analytical and technical lensHigh level of personal integrity and confidentialityFoster open communication, speaks with impact, listens to others and writes effectivelyAbility to approach problems with an open-mind, use existing information and resources and create new and innovative ideas and methodsAnalytical business skills to determine value in new opportunities and present solutions to complex problemsAbility to think strategically and make collaborative decisionsCreative, innovative, problem-solving and maximizing potential to solve problems and gain efficienciesAbility to apply structured analysis methods to various types of data to establish trends, determine variability and business impactStrong planning, time management and delegation skills

Experience

Bachelor’s Degree in in Business, Finance, Accounting, IT or related field or equivalent work experienceGreater than 10 years combined experience in digital marketing, technology, finance, accounting, and/or vendor management required3-5 years management experience required

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Compensation: Competitive pay and bonus eligibility

Work Life Balance: Flexible hybrid work environment, 2-days a week in office