Collections Representative

Overview

Why Servicing at Gm Financial?

We are looking for people who want to embark on a career journey where you belong, and you are using your skills to create a positive impact.

This opportunity is more than a job, it’s a place to build your career as many of our top professionals have who started in this role. Most of our advanced positions in Servicing are filled 100% internally. After you’ve learned this role, when eligible, you can apply for a career opportunity in many of our departments, the possibilities are endless.

If you consider yourself a team player, solutions-driven, a strong communicator and have a heart and mind for helping customers; apply to be a part of the GM Financial Team.

Start Date: June 3rd

Responsibilities

What You’ll Be Doing:

Make outbound and take inbound calls to collect on past-due customer accountsActively listen to our customers and offer solutions to resolve accounts while providing a remarkable experienceStrive to outperform expectations with a positive attitude in a team environmentEnsure actions follow company policies and lawsMaximize productive time by utilizing effective time management skillsEngage in continuous learning opportunities

Qualifications

What Makes you a Dream Candidate?

Knowledge of effective customer service techniquesAbility to handle multiple tasks and deadlinesAbility to maintain effective working relationships and interact collaboratively with internal and external customersAbility to use appropriate analysis, judgment and logic when solving problems and making decisionsDetail oriented with accurate data entry skillsAbility to negotiate effectively and apply effective questioning and listening skillsAbility to maintain confidentialityCommit to continuous improvement of business, customer and employee environments

Experience

High School Diploma or equivalent Required0-2 years working with customers in a service-minded environmentPrevious experience in collections or finance considered an asset

What We Offer

Competitive Salary of $20/hour plus quarterly bonus incentiveSchedule: Training: In office 8-5pm for 5 weeks, then hybrid. Regular schedule 3 days of 8am-5pm, 2 days 11am-8pm, and a rotational Saturday per month. Mandatory 2-3 day in office per week.Day one benefits: Access to health, dental and vision benefits on your first day12 weeks paid parental leaveCompany Match for 401K contributionGenerous Paid Time Off (personal, vacation, sick, paid holidays)Casual Dress CodeQuarterly Volunteer OpportunitiesOn-site CafeteriaEducational reimbursement for full-time employees.Family First Discount: Access to discounted prices on GM vehicles, accessories and more.

Salary

The range for this role is: USD $17.07 to $29.04 per hour. At GM Financial, we strive for transparency in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level. The exact salary and compensation will vary based on factors like knowledge, skills, experience, and education. This role is eligible to participate in a performance-based incentive plan. Full time employees are eligible to participate in health benefits on day one of employment.