Customer Solutions Architect

Formulated to CareFor more than 75 years, GOJO, Makers of PURELL® has been powered by people who are energized by helping the world experience greater health and well-being.The positive impact of our PURELL® hand and surface hygiene solutions is driven by our global community of highly collaborative and talented team members who love to learn, innovate, care for each other, and deliver our Purpose of Saving Lives and Making Life Better.

Role ObjectivePartners with Marketing, Field Sales, Quality and Customer Service leaders to understand business requirements and translate those into effective CRM strategies. Design and manage secure, scalable, integrated, and future-proof CRM solutions that align with enterprise initiatives.

Essential Functions and ResponsibilitiesDevelop comprehensive CRM strategies aligned with organizational objectives, incorporating best practices and industry trendsDesign end-to-end CRM solutions, including data architecture, workflows, user interfaces, and integration with other systemsEnsures data integrity within the CRM system, oversees data cleansing initiatives, and prioritizes seamless data integration with other systems enabling holistic customer insightsLeads and manages the development of custom functionalities, reports, and dashboards teaming with content experts to address unique business requirementsLeads and manages prioritization of the CRM technical roadmap and development pipeline.Develop and conduct system validation, testing, and training sessions to ensure accurate and effective utilization of CRM functionsDelivers project management leadership for GOJO CRM initiatives. Defines project plan and communicates project status, issues, and risksPerforms key system administration tasks including user setup and deactivation, information audits, ad hoc reportingProvides support and troubleshooting assistance; acts as a backup to other CRM technical team members on an as needed basisServes as lead CRM Technical liaison and champion between the enterprise and CRM software vendorManages and leads CRM related communications with internal and external users to foster a customer-centric cultureMonitors CRM performance metrics and identifies areas for improvement to enhance the user experience and maximize ROITrack the level of CRM usage and engagement among users across the organization and ensures the CRM platform is a key enabler of sales and marketing successCalculates the cost savings achieved through improved operational efficiency, reduced manual processes, and optimized resource allocation enabled by the CRMMaintains and leads CRM policy, procedure, and system documentationSupports a variety of critical projects; supporting ad hoc sales and marketing requests for information and programming supportDevelops CRM Team competencies and coachingProactive CRM project monitoring, resource planning, implementation coordination and change managementMaintain customer focus, good business relationships and provide results

Education and ExperienceBachelor's degree in Computer Science, Information Technology or a related field preferredIn lieu of degree, minimum seven (7) years' experience in CRM architecture, design, and implementation in a complex environment requiredWith degree, minimum five (5) years' experience of same scope above requiredProficiency in programming languages a plusExcellent project management, analytical, problem-solving, and communication skills to effectively collaborate with all levels of the organizationCertification Required: Salesforce Certified Application Architect OR Salesforce Certified Administrator

Supervision/CoordinationProvides direction, mentoring, and coaching as applicable to Technical CRM resources. Coordinate tasks, schedules, projects, and promotes/adheres/enforces policies and procedures.

Travel RequirementsOvernight Travel - sporadic - required

To Apply:To apply for this position, please complete the online application process. You will have an opportunity to include your resume. GOJO is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or status as an individual with a disability. Applicants must be lawfully authorized to work in the United States. Recruiters, Search Agencies or others referring candidates to GOJO Industries, Inc. without written authorization from GOJO Industries, Inc. Human Resources will not be compensated in any way for their online referral even if GOJO Industries, Inc. hires the candidate. GOJO does not seek or respond to unsolicited resumes for positions that are not listed in the Careers section.