Guest Svcs Rep-Hotel
📋 Role Overview & Responsibilities
Overview
Guest Service Representative
A Guest Service Representative is responsible for welcoming guests to the property and providing memorable service, anticipating guest needs, and responding to and resolving any guest complaints.
Responsibilities
Check guests in and out of the property quickly and accurately Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures Respond to and resolve guest complaints/challenges in a timely manner by owning the issue, creatively solving guest inconveniences and ensuring guest satisfaction Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests to maximize revenue opportunities Answer and connect calls to appropriate department, hotel guest or hotel/casino personnel. Process guests wake up call, emergency and recovery calls
Qualifications
Professional appearance and demeanor Efficient communication skills High school diploma required Two (2) years’ experience in hospitality, preferably in a guest relations role Ability to work flexible hours, including nights, holidays, and weekends Working knowledge of property management systems Adhere to all state, federal laws, and company policies
What We Offer You
Multiple benefit plans to suit your needs Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
Pay Range
USD $13.00 - USD $15.00 /Hr.
Frequently Asked Questions
How do I apply for the Guest Svcs Rep-Hotel position at Golden Nugget Las Vegas? ▼
Click the “Apply for this Position” button on this page to submit your application directly to Golden Nugget Las Vegas without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Laughlin, NV with potential relocation and sponsorship assistance depending on candidate qualifications.
Are there any candidate fees on Hirely? ▼
No. Hirely is completely free for candidates. We never charge registration fees or placement fees.
Legitimate employers will never ask you to transfer funds, purchase equipment from unauthorized vendors, or pay application/visa fees. Hirely rigorously monitors listings, but always verify communication is from official corporate email domains.
Learn how to protect yourself against employment fraud →